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Resolved! Missing Task SLA in the Related List

Community!I created 2 SLAs. The first was on the sc_req_item. The second was had the sc_task table. Both fired with no issues and displayed in the task_sla.listThe first one displays in the RITM's related list (screenshot below).The second one does n...

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knight202 by Kilo Guru
  • 2569 Views
  • 2 replies
  • 1 helpfuls

Change Workflow and State Changes

I am trying to understand the reasoning behind the change workflow and get some advice.Our Change Workflow for Normal Change is as follows:1. Requestor creates CR for approval2. CR goes to CAB for assessment and is in an Assess 'State'3. CAB approves...

marybutts by Kilo Contributor
  • 3867 Views
  • 1 replies
  • 0 helpfuls

Resolved! in what table are incident sub categories stored

I'm still quite new with ServiceNow so apologies in advance for my ignorance.We're setting up Incidents.   We need to categorize at three levels.   I think the way to do it is to set up a user defined table that extends from sub categories the way th...

johnfeist by Mega Sage
  • 3585 Views
  • 7 replies
  • 0 helpfuls

Resolved! Incident Short Description Max Length Limit Not Honored?

I would like to limit the number of characters entered in the Short Description field on the Incident form. Here's what I've tried:Within the Form Designer, in the Short Description field properties (accessed by clicking the gear icon), there is an o...

brianlarue by Kilo Contributor
  • 4733 Views
  • 13 replies
  • 4 helpfuls

How to configure Tomcat Apache with Service Mapping

I have a Apache tomcat installed on my server which I'm trying to run Service Mapping on. I need to know how do I configure Tomcat such that when mapping runs it should look for config setting in different location. Currently it looks for ROOT locati...

dkhanna01 by Mega Contributor
  • 2122 Views
  • 3 replies
  • 0 helpfuls

Backing out of update sets

Hi All  I have another question regarding backing out of update sets. I am new to SNOW Administration and had little 'hand over' before I took over. The procedure I was taught to follow regarding developments was to build an update set in the develop...

smayers by Kilo Explorer
  • 2981 Views
  • 7 replies
  • 0 helpfuls

Discovery Cisco IP Phone

I am trying to discover a few of our Cisco IP phones on our network. I enter the direct IP and get "Alive, Not classified". Is there anything specific I need to do to discover IP phones. Any help would be appreciated.ThanksRay Garcia

rgarciatso by Kilo Explorer
  • 5346 Views
  • 14 replies
  • 0 helpfuls

Problem Management Workflow

Hi,What are the workflow states out-of-the-box with ServiceNow? I know that we can build workflow. However In ServiceNow there must be workflow around the approvals / different states, etc.When I searched the wiki, I just found documentation that tel...

kathymorris by Tera Contributor
  • 4726 Views
  • 7 replies
  • 4 helpfuls

Transform map Error Code -100

Hello All,I am trying to import a data via excel using transform map. while inserting i m getting a error   stating - rejected by reference field   and error code is 100. But i can see the data value which i am trying to import is already present in ...

Resolved! Stop Change State changing after Change Task is complete

Hi All,Does anyone know what triggers the parent Change state to change once the Change Task have been marked as complete? I would like to make this a manual process i.e. if the Change Task is marked as complete it should not automatically change the...

chrisp83 by Kilo Expert
  • 1664 Views
  • 9 replies
  • 0 helpfuls

Service Catalog vs Service Portfolio Management

Dear community,Currently we have a big issue to solve by choosing between implementing our company's service catalog (in excel file) in Service Catalog module or in Service Portfolio Management module. I would like to ask help from you to clearly def...

damirdoszhan by Tera Contributor
  • 1766 Views
  • 1 replies
  • 5 helpfuls