Incident Management and Change Request..
Hi,Aside from using the developer instance, is there any other website we can look into on how to handle Incidents and Change Requests?Thank you!
Forum Posts
Resolved! How to find out who deleted a record
Hi, somebody deleted a change request in ServiceNow. My question is how do I find out who deleted the record? Does ServiceNow how a log for this?Thanks-Julio
difference between cmdb_ci and alm_asset table
difference between cmdb_ci and alm_asset table
Reference field to search on 'contains'
I have created a reference field on the change form which relates to the project table. I would the search on this field to be a contains search rather than starts with. Can anyone help me achieve this please?
Resolved! How to change language in instance?
I want know procedure to change language.
How to avoid creation of CI's when Discovery runs
We're trying to get discovery at my company to NOT create Computer CI's, even if there is matchable data discovered and no CI matches in the CMDB. The result would be that Discovery only updates existing matched CIs and does not create new CI's.Is ...
Why my onchange fonction(client script) not working for type encrypted text
Hi,I create a field with type Encrypted Text, I add a client script (onchange) on that field, but my script it's not working.EXp:NameTableHardware [alm_hardware]Table-- None --.NET Application [cmdb_ci_appl_dot_net]A10 Load Balancer [cmdb_ci_lb_a10]A...
Industry Benchmark Data
Hi All, I was wondering if anyone was aware of industry standard bench-marking data for servicedesk (ex, Avg. Tickets per Month/tech; First Call Resolution; Avg. ticket duration, etc.)I believe HDI supplies some of this data, but you have to be a mem...
Resolved! In workflow editor, how do I call a record producer's unmapped variable in a script?
I have a workflow (it sits and watches for records that fit a "wait for condition") and in one of my If activities, I want it to call a variable from the record producer that this workflow is designed to work off of.answer = ifScript();function ifScr...
Hi Guys is there any way to display Maintenance schedules??
Hi Guys is there any way to display Maintenance schedules in a calender view as change calender??..Need some breif explanation about Maintenance schedules, Maintenance windows, Black out dates and Conflict properities..plzz help me out guys.
Report on Application to Server Mapping
Hello, How can I pull out a report with the details of applications to CI (Server) mapping?My requirement is to identify which all applications are related to/ installed/ mapped on which server.
Resolved! Hardware Models and Import Sets
Hi,I am currently configuring the Asset Management and Configuration modules Service Now Geneva in preparation of the CMDB implementation. I seem to be having difficulties with Hardware Models when importing. Initially, I had imported all of our Hard...
Attachment is missing in RITM
Hi Guys,Am facing issue with attachments in requested items.I have a variable of type macro(its a custom macro to upload attachment).When i attach any file while ordering an item,it's not getting shown in requested item.I tested it in personal instan...
Resolved! How do I change the default filter on the "Assigned to me" lists for Incidents and Tasks?
I would like to update the default filter that is applied to the list that is opened when clicking on "Assigned to me". I can save a new filter but I can't find where to modify the default filter for this view. Any help would be greatly appreciated. ...
API to get display name of all tables in sys_dictionary.
1.What is the api to get all names and displaynames of all tables in sys_dictionary ?For eg There is an Incident(incident) table, where 'Incident' is displayname and 'incident' is table name.How to get all display names and table names from sys_dicti...
