Resolved! I'm looking to find a way to have SNOW automatically check if tickets are active/closed.
If i give the system a list of INC's is there a way to have it check if they are "anything other than 'Closed'" or "closed".
Forum Posts
How do I tie Scrum activity to Incidents?
In the SDLC Scrum Process WIKI, it states:SDLC Scrum Process - ServiceNow Wiki"If required, scrum activities can be tied into IT Service Management processes such as Incident, Problem, and Change Management." But I can't find any description of how ...
Percentage of Incidents Meeting SLA by Month
Hello All! I am trying to help write a report for my manager that looks like the chart below. The idea is to provide a trend chart, by month, of SLAs that have achieved SLA. Using the provided reports in ServiceNow, I haven't quite been able to ...
Resolved! What part of this link causes the navigation frame to show?
Morning, I recently discovered that my survey links do not cooperate with our SAML/ADFS. Basically it lacks the deep-linking portion and rather than authenticating a user and redirecting them to the survey, it just leaves them at their self-servic...
Post upgrade checklist
We are currently using the Aspen version of ServiceNow and are getting ready to upgrade to Berlin. Since this will be our first time upgrading our instance, we want to create a post-upgrade validation checklist. Does anyone have one of these that can...
Passing parameters on different forms
I want to pass a parameter on different forms, is it possible? i.e.I have the form A where is located the field "user name", what I'm looking for is to extract that parameter and assign it to other field on the form B, which is inherent from A form.A...
Domain Contains vs Visibility
I'm running a domain separated instance and ran into an issue where, I believe, that contains would correct the issue however I'm not ready to put this change into production yet. The problem I'm trying to solve is this: I have workers who need to b...
Resolved! Report on time between change 'Review' state and 'Planned Start'
Hi, We are looking to create a report for Change Management which will show the time between a change moving to 'Review' state and the 'Planned Start' date of the change record. We would like the time to be calculated for every change, so the info...
filtering out (ObjectClass=contact) in LDAP import
Hi All, So I've been racking my brains for the last few days trying to do what it says in the title, I can't seem to get this to work at all I've tried filtering it out using (!(objectClass=contact)) and i've also tried filter them out by using (&(...
How can I automatically populate child templates without creating a module?
One of the issues I'm having right now is creating a way for a user to apply a template and have the child templates applied...WITHOUT having to resort to this model where you have to create a template for the module: Creating a Template for Change ...
Resolved! Multiple Active Directories in one service now instance
Hi Guys, So basically as it says in the title we are going to be using around 18 AD servers to get user records but these are all for the same company so domain separation isn't really an option for us. The reason we have so many AD servers is tha...
Changing the label "Short Description" to "Title"?
What are the impacts if we decide to change the label "Short Description"? First I would appreciate any advice... Any idea WHY it has been called like that, rather than "title", "object" or "subject" which seem more common... We may want to change th...
Resolved! RITM request field is empty?
All, I am starting to look into service catalog and right of the get-go I am noticing something strange. Whenever I put in a request with one item on that request, in the RITM related list - it is displaying Request = (empty). If I go into the RITM,...
Data lookup definitions and dot walking
We have set up data lookup rules for filling in the assignment group on an Incident form.The matching fields include thing like Category, CI, and location. Now location is a very fine grained field. It maps to an actual location after all.What we wo...
How to track ticket template usage?
Greetings all!We are interested in hearing how different organizations track the usage of incident ticket templates. We would like to analyze what templates are used on a regular basis. We would like to populate a field by the template to record its ...
| User | Count |
|---|---|
| 42 | |
| 17 | |
| 9 | |
| 9 | |
| 9 |
