Standard Change Template Statistics Tab

[Abdul Musavvir]

Hi Everyone,

Can anyone give idea on, how the Closed change count and Unsuccessful change count fields are caculated on Standard Change Template form. (refer attached snapshot)

The issue is these fields are showing wrong value.

I found that there is SNC script include StdChangeUtilsSNC which update these fields, and I didn't find how it is being called.

Anything I'm missing? please suggest.

Thanks

Abdul

[Harshad Wagh]

i guess its showing correct value, its not showing for all the standard change templates but the "Reboot windows server". Do you have any change requests with this template which are closed or closed unsucessful which are not displayed here.

Thanks

Harshad

[Abdul Musavvir]

Yeah, I have shared snap from PDI.

Its actually showing wrong count in my client instance, which I can't show.

I'm not able to find how the SI is being called. How can we check.

[Harshad Wagh]

ok. there is this UI Macro which calls it,.

std_chg_template_val_render

Thanks

Harshad