Standard Change Template

Jessica49
Tera Contributor

‎02-05-2024 06:23 AM - edited ‎02-05-2024 06:53 AM

when you apply or save a Standard Change Template that has child Change Tasks associated to it, the Change Tasks get created immediately. My client wants this to stop but the flow doesnt control this. How would I stop the tasks until I want it to push. 

*My client wants Standard Change Template get created AFTER the Change Request.State changes to Implement.

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Jessica49
Tera Contributor

‎02-05-2024 06:29 AM

*My client wants Standard Change Template get created AFTER the Change Request.State changes to Implement.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Jessica49

‎02-05-2024 08:23 AM

Hi @Jessica49 

 

1. please check is standard change template has mapping with task?

2. In OOTB Flow

LearnNGrowAtul_0-1707150217781.png

 

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Dr. Atul G. - Learn N Grow Together
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Jessica49
Tera Contributor
In response to Dr Atul G- LNG

‎02-05-2024 11:39 AM

It does have these steps in our flow. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Jessica49

‎02-05-2024 11:50 AM

So, if you dont need these task, you need to modify the flow. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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