Standard Change Template

Jessica49
Tera Contributor

when you apply or save a Standard Change Template that has child Change Tasks associated to it, the Change Tasks get created immediately. My client wants this to stop but the flow doesnt control this. How would I stop the tasks until I want it to push. 

*My client wants Standard Change Template get created AFTER the Change Request.State changes to Implement.

6 REPLIES 6

I am not seeing where to modify it. We still need the task, just not until the state is "Implement"

Hi @Jessica49 

 

copy the OOTB flow#

and remove these action

LearnNGrowAtul_0-1707217370024.png

 

 

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