Standard Change Template
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02-05-2024 06:23 AM - edited 02-05-2024 06:53 AM
when you apply or save a Standard Change Template that has child Change Tasks associated to it, the Change Tasks get created immediately. My client wants this to stop but the flow doesnt control this. How would I stop the tasks until I want it to push.
*My client wants Standard Change Template get created AFTER the Change Request.State changes to Implement.
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02-05-2024 01:54 PM
I am not seeing where to modify it. We still need the task, just not until the state is "Implement"
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02-06-2024 03:04 AM
Hi @Jessica49
copy the OOTB flow#
and remove these action
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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