Standard changes are created as soon as the template has been selected

[Steve_wd]

Hi All,

I am trying to setup the standard Change catalog, and the default behaviour is a little annoying.

When you browse the catalog of standard change templates, then select one, a new CR form opens up on the screen. The issue is this has already been saved before anything has been entered. This means if you've selected the wrong template, there is no way to back that out without cancelling a change.

Does anybody know how to configure this to no longer occur?

Thanks.

Steve.

[robpickering]

Hi Steven,

I can state that this is not the default behavior out-of-box, for a Normal Change.   I just tried it.   When the Change Interceptor runs after clicking "Create New" under the Change Application, you then are presented with the different   types of Changes, selecting "Normal Change" will not create the record, just take you to the form where you have to save it.

However, selecting a "Standard Change" (preapproved) then takes you to a list of templates in a catalog, and selecting one of those will actually create the Change record.   This is how those templates work, they create the Change record then pre-populate it with information so it's ready to submit.

To modify this behavior would be a customization to this out-of-box behavior.   I don't believe there is anywhere to control the behavior itself.

-Rob

[Dominik Simunek · Accepted solution]

HI Steven,

To change it, you would need to customize "StdChangeProcessor" processor where all the magic is happening when you click a Standard Change Template in catalog. You would need to write there your own logic to instead creating the record, just redirecting to new record (sys_id=-1) and pre-populating all the values from the template.

Best regards,

Dominik

[Steve_wd]

Thanks Dom.

I might investigate this option, though looks like it might be best to just keep this OOTB for now.

Cheers.

Steve.

[swathi52]

Hi Steve,

I would like to know Did you achieve this scenario as by using above option.

If you have achieved, can you please let me know how did you do this?

Any answers are helpful.

Many Thanks,

Swathi