Standard changes are created as soon as the template has been selected

[Steve_wd]

Hi All,

I am trying to setup the standard Change catalog, and the default behaviour is a little annoying.

When you browse the catalog of standard change templates, then select one, a new CR form opens up on the screen. The issue is this has already been saved before anything has been entered. This means if you've selected the wrong template, there is no way to back that out without cancelling a change.

Does anybody know how to configure this to no longer occur?

Thanks.

Steve.

[Dominik Simunek]

Hi Swathi,

You don't really need to implement it as since Jakarta there is new system property that allows you to configure it.

Once you enable it, the standard change catalog works in a way that after clicking on the template, the new change request is opened to you but is not saved yet.

Best regards,

Dominik

[swathi52]

Hi Dominik,

Thank you.

I understand that it is possible form Jakarta,But currently we are in Istanbul version and the change module has already kicked off.

So now we are facing Issues because of this.Can I make it possible through any scripting?

Many Thanks,

Swathi

[Dominik Simunek]

Hi Swathi,

I don't think it would be easy that it is worth the effort if you can have it in Jakarta. I have never tried to implement it on my own so I cannot say really. You could try to check how ServiceNow did it in Jakarta release and try to do the same, but from my experience the logic of "StdChangeProcessor" is hidden in some java classes so not available for us.

Best regards,

Dominik

[saidarao kethin]

This is worked for me

[Teena Singh]

Steven,

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