Standard changes are created as soon as the template has been selected

Steve_wd · ‎03-15-2017

Hi All,

I am trying to setup the standard Change catalog, and the default behaviour is a little annoying.

When you browse the catalog of standard change templates, then select one, a new CR form opens up on the screen. The issue is this has already been saved before anything has been entered. This means if you've selected the wrong template, there is no way to back that out without cancelling a change.

Does anybody know how to configure this to no longer occur?

Thanks.

Steve.

Dominik Simunek · ‎03-16-2017

HI Steven,

To change it, you would need to customize "StdChangeProcessor" processor where all the magic is happening when you click a Standard Change Template in catalog. You would need to write there your own logic to instead creating the record, just redirecting to new record (sys_id=-1) and pre-populating all the values from the template.

Best regards,

Dominik

View solution in original post

Keith Mills · ‎06-05-2017

This is by design in the Istanbul and earlier releases that used the standard change catalog. They will be providing a new system property to disable this function starting in Jakarta - see KB article KB0610360

Didrik Peterson · ‎05-10-2023

We ran into the same problem after an upgrade - and I found this KB from ServiceNow that addresses it:
KB0712546