Hi,
When we reply any of email, the state should updated from resolved to inprogress, this is working when we reply from outlook but the same thing we tried from gmail inbox it triggering but not updating the state from resolved to inprogress, it is showing target is empty.
Can anyone please help on the how it will work form both outlook and as well as gmail inbox.
Reply inbound action code:
gs.include('validators');
if (current.getTableName() == "sn_hr_core_case") {
current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
if (email.body.assign != undefined)
current.assigned_to = email.body.assign;
if (current.state == 6) {
current.state = 18;
}
current.autoSysFields(false);
current.update();
}
Thanks!
1. Open the email record and check the email logs see if the highlighted inbound action is skipped and why - yes skipped because the gliderecord not found.
2. check if the received email contains the watermark or not - we got watermark.
Can you please help on this, how to resolve this issue?
Thanks!
