State should be inprogress when assignment group is not empty and if i change state to onhold it is not updating.

[Mallika4]

Hello Developers!

My requirement is when assignment group is not empty then state should be change to in progress.

I wrote a client script code it is working fine. Here is the code

function onLoad() {
var assign = g_form.getValue('assignment_group');
var assignedto = g_form.getValue('assigned_to');
var state = g_form.getValue('state');
if(assign != '' || assignedto != '')
{
g_form.setValue('state','2');
}

But, the issue is when i change state to another state like on-hold, it is not updating to on-hold, it is still showing inprogress only.

So, please help me out on this issue.

Thank you!

[Ashutosh Munot1]

Hi,

This is OOB on incident module. You can check that. 

We do this using BR and not client Script where we put a condition like if the state was new and assigned to changed from empty to something else then mark it as IN progress.

Thanks,
Ashutosh

[Sudhanshu Talw1]

Hi,

BR works for it.

Achieving via client side is not possible.

Thanks

Sudhanshu

[Willem · Accepted solution]

Hi Mallika,

Create a business rule for this like below to do this. That way no scripting is needed:

This will set the State to 'In progress' when the Assigned to or Assignment group is not empty and the State is in New. For all other states ('closed'/'cancelled' etc) I assume you would not want to change the state. But of course you can change the conditions to your liking.

[Mallika4]

It is working fine when we change assignment group but when we create incident with assignment group it is not showing inprogress, it is showing new only. I want to update the state inprogress when we open the record.

Could you please suggest me any other possible way on that?

Thank you!