Status Concept/State Model for Business Services and Service Offerings

Steven Torok · ‎08-04-2020

Hello everyone!

do Business Services and Service Offerings have a default/OOB State Model which is configured?

Just to be sure my questions is clear: a business service might have the following lifecycle: Planned, In Progress, Active, Retired

- What basic concept is OOB?

- How can such a basic concept be adapted for specific needs?

Many thanks in advance for your support.

Regards,

Steve

David Thigpen · ‎08-05-2020

Hi Steve - great question.

There is a defined phase and status model on the service and offering records. The two fields are used together to describe where the service is in its lifecycle. Status is dependent on parent phase.

Phases are

Pipeline - where new service/offerings are being considered and approved

Catalog - where services/offerings are being designed, developed, and deployed

Retired - services that are now longer being provided

Within each phase are statuses:

Phase: Pipeline
- Status: Requirements, definition, analysis, approved, chartered
Phase: Catalog:
- Status: Design, development, build/test/release, operational, retiring
Phase Retired:
- Status: Retired, obsolete

Only services that are Catalog-Operational and assigned to a portfolio are visible in the Service Owner Workspace.

Other considerations:

A service must have its parent node within a portfolio defined before it can be placed in the Catalog phase.
A service must also have at least one defined offering to be placed in the Catalog phase. The offering does not have to be in an operational state.

Thank you,

David

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Sameep Kodia · ‎11-08-2021

@Jacques Clement - Using the same statues for service offering record is the right way to go. Install and operational status are not used in SPM

David Thigpen · ‎11-08-2021

Sameep is correct - install_status and operational_status are more applicable to physical CIs and likely early versions of asset management. Keep an eye on CSDM as it is developing a unified model for States across all CI types.

Jacques Clement · ‎11-08-2021

Yes I looked at Life Cycle Stage and Life Cycle Stage Status. It looks a lot more versatile and universal - I still need to tests the migration tool that comes with it. Very promising.