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Resolved! Making field mandatory for inbound integration

Hi, How can we make below fields mandatory for an inbound integration? Record should be created only if below fields have validate data, Please suggest. Mandatory Fields: 1. Display Name2. Full Name3. Source Identifier4. CI Source5. Status6. Critical...

Ankita9 by • Tera Contributor
  • 1544 Views
  • 5 replies
  • 3 helpfuls

Resolved! 95% and 100 % SLA - Best practice

Hi SNow folksI have a general question, about how you would proceed in the follwing situation:We have a customer, that has the following SLA needs. For example for a P1 issue, SLA could be as follows:95% in 4 hours100% in 8 hoursSo this means, that 9...

danrad by • Kilo Explorer
  • 13409 Views
  • 5 replies
  • 0 helpfuls

Create a View in servicenow

As a part of the ServiceNow activity I am trying to create a view in servicenow - Service catalog>requests. However it is giving me a message that view is not created. There is some issue with the scope I think!

Ekta Arora by • Kilo Contributor
  • 1871 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to set location time zones automatically for cmn_location table?

Hello Experts, We have around 20,000 plus locations in location table. The value may get increased in future. Our client wants to have some mechanism to get implemented in the system through which system should automatically update the time zone base...

Ujjwala1 by • Tera Contributor
  • 1450 Views
  • 1 replies
  • 3 helpfuls

For web service access only account, after generating and saving the password the password needs reset fields automatically unchecked even before user changes password.

For web service access only account, when Iam trying to reset password, enabled password needs reset field and then saved it. But after saving the password the password needs reset fields automatically unchecked. Due to this not able to reset passwor...

pavithra2 by • Tera Contributor
  • 1127 Views
  • 1 replies
  • 0 helpfuls

Resolved! Double dot walking is not working in catalog client script

I am stuck on one issue in catalog client script. I have one variable that referring table A, and in table A there is another reference filed that referring table B, so I want to Auto populate table B data in my other variable. I have wrote one catal...

Brijmohan by • Tera Contributor
  • 2097 Views
  • 4 replies
  • 3 helpfuls

Lead time error for change request does not show up for Start Date if it is current time , runs only when start date is few minutes ahead of now time.

Hi, I want to allow users to select  start date after 15 minutes from now. I have written below script but cannot achieve this. Please suggest!! The issue is coming with the lead time error but whenever start date is getting selected as current time ...

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