Reopening of a Service Request !!
Hi there...Have any one implemented reopening of service request in tool??If so could you please share the approach. Thanks in AdvanceSitarani
Forum Posts
Creating a PDF from a catalog task
Hi there, I am currently tasked with a project regarding creating a PDF from the contents of a catalog task for our Service Desk to print out when they are completing a build task. Currently, I haven't seen anything on the forum about it, but does an...
Need to see Incident Duration and/or Business Duration without giving a Closed Date/Time
Hi. I'm trying to get the age of an Incident from Duration and/or Business Duration but neither provides that info until the Incident is given a Closed Date/Time which is OOB. Does anyone know how I can get that info without Resolving or Closing the ...
Resolved! Making work notes mandatory if additional comments are empty and making additional comments mandatory if worknotes has some value.
Hello, I just want: If user has closed completed a catalog task VIA ServiceNow THEN they should be required to enter EITHER worknote or additional comments. - If user provides additional comments then worknotes are not required- If user provides work...
How to close parent when all children are closed?
I am attempting to write a client script to cover all artifacts in the task table. Upon change to state to any of the closed states (I believe out of the box they are 3, 4, 7, 8, 5, 6, 106, 107, 157), have the script check the parent to the child and...
Unparseable Date: "CHGXXXXXX" java.text.ParseException: Unparseable date: "CHGXXXXXX": java.base/java.text.DateFormat.parse(DateFormat.java:395)
I started receiving this error on Friday morning and not sure what is causing it. I upgraded to San Diego friday evening so im not sure why all of a sudden this started friday morning. I have received 21k repeat errors already today referencing di...
Resolved! Select box is listing options out of order and continues to list a changed/deleted option
I tried to rename a select box option (from 'Services' to 'Services & Support', then to 'Services and Support') and something broke. It now lists 'Services' though that option no longer exists and it also lists 'Services and [or &] Support') but that...
Currency is getting converted to USD even the original record has it in euros
Hello All, I have service catalog which is fetching values from custom table which has the currency in Euros but when we select it on the catalog it is is converting to $. On the form i have a field called 'Model' Once model is selected it is fetc...
Resolved! I want to create a requested item from a record producer which is in service catalog , I have created the record producer , now it need to show in RITM , after approve it will go to destination table
I have created a record producer named demo approve item , it should create a requested item , which will go for approve , if the request is approved whatever data we have in that record, it should get updated in destination table .
Resolved! How to get the field value in service-now using LDAP
Hi Everyone, The AD team has created a field at their side. And we at service-now side has created the same field in users table. But can someone let me know the process how to update the field present at service-now side when LDAP sync is done. In ...
Resolved! Best practice for granting read access to 'cmdb_ci_service' table
Hi, When building a change request item (record producer) in the Service Catalog, what is the best-practice for granting a non-admin user the ability to read from the 'cmdb_ci_service' table? For context: I have created a variable on the Catalog Ite...
how to insert hyperlink of record in send email action in flowdesigner
Hi, I've configured flow, and based on the conditions met on a record, it needs to send email. In the email i need to insert the record which matched the query as a hyperlink. Can some one help how to insert the record as a hyper link RITm number in...
Resolved! ambiguity between Available for and not available for criteria in a catalog item
Hi All, We have a two user criteria in which one is country based and another one is role based. To explain the scenario in detail, we have applied a country based user criteria under not available for to a catalog item as it should not be visible to...
Resolved! I have to copy Attachments from HR case to HR task
HI team, I have to copy attachments from HR case to HR task. I tried below code Table : sn_hr_core_case After BRule with inssert and update. code should be:var sysID = current.sys_id; var CopyAttach = new GlideRecord('sn_hr_core_task'); CopyAtta...
Bidirectional issue in ServiceNow ebonding
Hi All,I'm facing one issue. We are doing bidirectional eBonding between two instances to copy incident records using flow designer and "ServiceNow remote instance spoke" and created flows on both the instances. However, the issue is it is going in ...
