Greetings, We've just enabled Agent Workspace for our Service Desk, and currently members of the team cannot see any incident templates in the templates area. As an admin, I can see them just fine. We've patched up past the known issue that I've se...
When using the Outage (cmdb_ci_outage), I can create planned and unplanned outages visible from within ServiceNow i.e. Service Portal widget. But how can I also send a mass email notification from an outage? Usually we do this when there is a planned...
HI there, I have been tasked to update the valid to date of over 1000 KBs. I have a spreadsheet containing the columns of current valid to date and new valid to date. What script do I need to run to update each KB with it's unique new valid to date. ...
How To Make A Field Dependent On Another Variable On A Service Catalog Item. Not In A Form.
Hello there - I am developing an ATF test to approve a Change Request and I am almost there. I am the 'Implement' state, where we have a Change Task created - what ATF test steps can I use to change the Change Task state from Open to Closed complete ...
I need help. I am in Kingston. I thought I read the documentation correctly. I createe the template for the change request and the Create New will pick up the template from the toggle template bar and create the normal change request. However, the...
I've created a new table. When the state field changes to 'sent' an email should be sent. Everything works fine, but not the 'from'-email address. I want to send out the email from the user who has updated the record. The reply address should be alwa...
After some digging and reading the docs site, there is nothing oob that would resolve incidents that are linked to a problem which is closed/risk accepted. Why would that not be something oob? ServiceNow intended the incidents to stay open or require...
We have purchased ServiceNow to house our CMDB. We have discovered our infrastructure and related those CIs to our Applications. We are now looking to use Data Verification to validate the infrastructure that is related to an application. However, we...
I want to create a UI action which will appear only on change_task . Name of the button DELETE change task It will appear for the change_manager role and if Task corelation_id = = blank How t do this ?
Hi All, Greetings of the day!! I have field over my form. That is a reference field and filed type is list.Now the requirement is user should be able to select multiple values over that field at a time. Please suggest me some better ways to impleme...
How do you get to "On Hold" in the Incident ticket?
users who are on vacation do not setup delegates. how do we secure approvals for them when they are on vacation? i am looking for best practices for this known process related issue.
Hi, We want to to auto-numbering on a certain table with a date prefix but I am a bit stuck... I can't find anyone who has posted this in the past on this community but I do know the solution exists... Any idea anyone?
does anyone have an approach to storing their mobile apps within the CMDB?what CI Class is it?I think it may be much like desktop software , because it is distributed to the users It brings an interesting angle to CMDB and how we should approach this...