What would be some of the non functional requirements for application with in service now
what would be some of the non functional requirements for applications that are using Service now ?
Forum Posts
Resolved! Mid Server TLS 1.0
I was reading that forUtah release planned for March 2023, ServiceNow MID Server offering will no longer support TLS 1.1 or below. How can I know if my MID servers use TLS 1.1?
Resolved! Change the background color of an variable
Hi, I would like to change the colors of an entire variable e.g. Multiple Choice, e.g. background color for gray and font color for red. I have been looking at the forum where the posts are primarily about changing the color of the label. Can you th...
Resolved! Create client script to empty assigned to field whenever assignment group field is changed
Create client script to empty assigned to field whenever assignment group field is changed
Trying to Change RITM Stage value based on Catalog Task State
Hi, I have a requirement say for example when Catalog Task - State moved to "Pending" then RITM - Stage should be "Pending". Based on RITM "Pending" Stage I wanted to pause the Resolution SLA for this Catalog item. I tried a Business Rule to change t...
Resolved! how to delete fields from Form Design completely
I have added two fields on task form from Form designer , now i want to delete them completely , HOW?
Group List widget
Hello, We are looking at creating a widget on our service portal that will include all incidents where the user is on the watchlist of the incident or part of a group in the group list field. This is working for the end users that are included in t...
Resolved! Get Affected CIs
Hii All, In Incident record, there is a related list of Affected CIs. Create a field in Incident form named ‘Affected Cis’ of LIST type which should refer to cmdb_ci table and it should have only those CIs as option to select which are listed in Affe...
Floating schedules from time zone context when used in a business rule
Hi all,I'm struggling to understand floating schedules from time-zone context when used in Business Rule and I was hoping your comments will help. This is my scenario.I have fulfillers in different time-zones. I have 8-5 schedule I want to use. I wa...
How do i remove user's name from additional comments in a notification sent on email?
Hi, I cant fint any easy documentation on how to edit user's name on additional comment, when its sent with a notification. Is it possible to hide or remove user's name? I can see that we are using an Email-template on the notification. Hopefully s...
Resolved! Linking SCTASK's to Change tickets
Hi, I have added under the related fields, in the Change form the Catalog Tasks section, and in the SCTASK form the Change Requests section, then carried out the following:1. Created a new Request — navigated to the SCTASK - 2. Clicked on the Change...
Resolved! Background script to replace words in article body in Knowledge base
Hello,This is probably really simple but wouldn't know how to script it.To give you some background we have knowledge base articles which mention specific assignment groups but every now and again these assignment groups are renamed and as you can im...
Can we use ATF to do performance or bulk load testing
I'm looking for some information or help on ' How to use ATF(automated test frame work ) for Bulk or load testing? Trying to replicate the JMETER feature in my project using ATF. Thank you.
Can I tell ticket number from an email based off Ref: number?
Am I able to look up a ticket number based on the Ref: number at the bottom of an email generated from a ticket?
Waiting for flow execution data - Flow designes
Hi All, We are using flow designers for Change Management. When Change is submitted for Approvals flow is triggered and we got the first level approvals and we are not getting the second level approvals. when we click on SHOW FLOW. We are getting bel...
