Classless Script Include and use it to create Incident whenever any new issue is created in the system
Classless Script Include and use it to create Incident whenever any new issue is created in the system
Forum Posts
Resolved! For an Integer type input type, how would I add choices?
Hi, Can anyone tell me how can I add choices to input type Integer? Regards Suman P.
Resolved! How to trigger a Flow by an event?
Has anyone been able to get a Flow to trigger by an event (sysevent table)? I was trying to trigger by a record insert on that table with the Name matching the event name, but the Flow was not triggered. Thank you, Adam Robbins
Resolved! Can a PRB be child of INC?
So I have this wired request from a user that says he cant put 5 PRB as child record of an INC because this INC is already as Closed.Although I believe that PRB should not be child from INC and should be the inverse (INCs as child from PRB). Am I rig...
Resolved! Need to make Additional Comment field mandatory ONLY IF the SCTASK is being canceled.
Hi guys. I need help in with my requirements. Currently, user can cancel the SCTASK without adding a note on why it is being canceled. We need to make sure that the ADDITIONAL COMMENTS field will become MANDATORY ONLY IF the SCTASK is being cancel...
Creating an interaction using Agent Workspace (ITIL)
We recently enabled Agent Workspace and our Service Desk is using it. The idea behind using Agent Workspace is that the agent first creates an Interaction. From the interaction, the agent can leave it as an interaction or convert it to an INC or Requ...
How to start timer field with BR, CS.
hello expertsI have a customer requirement.To create a timer field that start counting time when state = "Active".I already have the field, but it starts automatically, what I need is for it to start when I change to the ="Active" statebut when the f...
Resolved! You must fill out the risk assessment near the bottom before requesting for approval
Hi @Mark Roethof @Maik Skoddow @Dan H , Can you please let me know why I am facing this error "You must fill out the risk assessment near the bottom before requesting for approval" Regards Suman P.
Resolved! Finding Union Of two queries Query Business rule
Hi, We have a requirement on Query Business rule. Lets say i have a table 'TABLE' with reference field A. Also lets say, A would refer to records X and Y. Now our requirement is to run a query business rule on 'TABLE' that returns all the records wh...
which oob role gives some one the access to create and update ci's
Hi all, I'm trying to identify the role that can update the cmdb ci information I found the role sn_cmdb_editor and accoording to the description this role should have this access but when trying it it seemingly has only read rights on the cmdb when ...
How to restrict incident fields for non ITIL users
Hi, How do i make all incident fields read only using ACL User should be assignment group or is the caller or has itil_admin role to edit fields if these conditions are not met the fields must be read only. Regards C
How to get the Software Ci's to show in Software Asset Foundation plugin after running SCCM (no Discovery)
We have installed the Software Foundation Plugin and we ran SCCM to pull the assets but the Software Ci's are only on the cmdb_sam_sw_install table but nothing shows under CI list . Before we got the Foundation plugin, SCCM pulled all the software an...
Resolved! Script include to check the validation of groups table and scheduled job to run daily
HI All, My requirement is to validate the groups table, either the group is active or inactive and Should have at least 2 group members. if any condition is not matching we will trigger the notifications to group manager. We need to write script incl...
User Restriction by using Business Rule
1.Create a table called 'User Restriction' 2.Create fields called user - reference, Field name, Field Value 3.Restrict the updation of the user for the user fields that are present in the user restrictions table. --->I have created table and fileds n...
How to create service request through Inbound action ?
I have a requirment when ever I receive an email from outside automatically it should create service request I have a catalog item - onboard Based on the email body how to can I write script to fill this fields and submit this request ? Thanks i...
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