Resolved! How do I use a Multi Row Variable Set values in Flow designer and write to a SC Task?
I need to use the values from a MRVS, from a RITM, in a Flow, to write the values to a Service Catalog Task. I have 4 MRVS with 2 variables each.
Forum Posts
Importing knowledge articles using excel
I am trying to import knowledge articles using excel. However the article body text keeps getting cut off. How do I fix this.
Resolved! Convert Single Line Text variable to Integer
I have a Single Line Text Variable called "Base_Salary". I'm using a Regular Expression validation to make sure the format matches $000,000 ($ sign and comma are mandatory) Now I want to take this string and replace the $ sign and comma with "", the...
Resolved! Using RITM variables in workflow
I have an catalog item with various variables. Two of them are pulldowns of people in specific user groups. Let's call the first pulldown variable: user1 (user1 is in a group called "FirstGroup") Let's call the second pulldown variable user2. (us...
How do I change the priority, for a service catalog item request, when filling out the form?
I'm trying to figure out how to change the priority field in a request record, when filling out a service catalog item? I know it's possible, just not sure how to go about it. I want to be able to allow our customers to set the priority based upon wh...
User Criteria API for Catalog Item
Hi Everyone, We have a requirement where we need to get user criteria being applied for specified user for a specified catalog item, through script. Problem statement: We have a third party tool which sends user’s email ID and catalog item to Ser...
How do I read the values of variables in multi row variable set ?
How do I read the values of variables in multi row variable set ? I have create a multi row variable set for catalog item form in Service portal. So that I can add multiple disk spaces just by clicking on add. How do I read the values of those variab...
How to show/hide a widget based on some conditions
I had a widget with a single button it needs to visible only when an incident is in the resolved state. if it is in other states then the widget need to hide
What's difference between "login.do", "navpage.do" and "side_door.do" ?
Hello,I would like to know what is the difference between these 3 pages "login.do", "navpage.do" and "side_door.do".Can someone help me ?Thank you in advance !Kind regards,Mani
Add KB Article link in notification
Hi All, I want to fetch the Kb article number from incident ,So there is a filed on incident form as u_knowledge which saves trhe kb article number. i want to give the link of that particular KB article in portal view from the notification.
Unable to get work items to show in agent inbox for Agent Workspace
After configuring the queues, assignment rules, assignment groups for Advanced Work Assignment. I created an incident and assigned it to the correct assignment group. I impersonated an agent that's in that assignment group and made their status "Avai...
User unable to see the workspace list category in custom workspace
Hi All, I created one custom workspace and it have some workspace list categories here my issue is admin able to see the workspace list categories but who does not have admin role unable to the workspace list category . Can any one assist into this. ...
How do I sort a multi-pivot report by Count
Can anyone help me in figuring out how to get the 'count' column on a multi-pivot report to sort numerically? I've pasted the results of the report below.CONDITIONS:
Resolved! How can I hide whole catalogs from a user/group?
Hello! I am currently working on building out a few service catalogs in our enterprise. Theres one catalog in particular that is being built out to be an IT internal catalog only, thus it needs to be hidden from everyone that isn't in IT. I see th...
Field value is getting cleared
Hi, I have a field on the change form onload of the change form I can see the value that is visible on the form but soon as the form loads and settles down field value is empty. I have no onload script written on the particular field to clear the ...