Stay in page after pressing 'Submit' button

RonAlmog · ‎04-28-2025

Hello, I'd like the 'Submit' button for new Change Requests to not redirect users to previous screen, rather redirect them to their new Change Request.

I found the UI Action of 'Submit' on table 'Global', I just don't want to mess it up by doing stuff I don't know.

Thank you!

Ankur Bawiskar · ‎04-28-2025

@RonAlmog

2 ways to handle

1) override the OOTB global submit button, visit that OOTB button URL, change the table to change_request and update the code in that button as this -> Do Insert and Stay on form header

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=42da42d00a0a0b340066377beb6dd099

answer = current.insert();
action.setRedirectURL(current);

OR Another way

2) Show Save button and inform users and they can use this and stay on current form after submitting

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎04-28-2025

Hi @RonAlmog

A strong recommendation: do not change the behavior, as it will have a global impact. Instead, it would be better to bring the "Save" button onto the form and educate users on the difference between "Save" and "Submit." This aligns with the design and core principles of the platform.

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Dr. Atul G. - Learn N Grow Together
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RonAlmog · ‎04-28-2025

Sounds great. Could you please help me with doing so?

And is there a way in which only the 'Save' button be displayed when creating new Change Requests?

Dr Atul G- LNG · ‎04-28-2025

You can enable the property: -> UI properties:

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎04-28-2025

Hi @RonAlmog

yes, it will be on Change - At load

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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