std_change_proposal

ARNAB3
Giga Expert

Hi ,

As an admin  once I open  Standard change My proposal or open proposal the   its  showing the  below  values  in change_request values

find_real_file.png 

Once I  open this with an ITIL role  where  full  access  has been provided  to  std_chnage_proposal , table  ( create access)  but still  the  blow value is  not populated with  that role.

find_real_file.png

 

Can anyone tell  any other  access is also required to be provided.

 

 

 

1 ACCEPTED SOLUTION

I have fixed it  finally  please  close this thread . Issue  is there since  my other  team member  has working parallaly with some other requirement and  play with teh  ACL with out informing me . Its  fixed now  any how  . Thanks  all 

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18 REPLIES 18

Kieran Anson
Kilo Patron

The change request values dictionary entry is a template value field that calls the StdChangeUtils script include. This in turn does a lookup on the std_change_properties table. Use ACL debugging to ensure the ITL role has the necessary access to .template_values field.

find_real_file.png

Try that but no luck 

HI

 

javascript: new StdChangeUtils().getValue('default_values'); - what does this mean? 

 

I want it should work for  chnage_manager role  , how I can add  in the  below code. I understand it  will be  in  ( customer  change  section , but can anyone help with syntax.)

 

this  is code  StdChangeUtil ( Script include)

 

var StdChangeUtils = Class.create();
StdChangeUtils.prototype = Object.extendsObject(StdChangeUtilsSNC, {

initialize: function(request, responseXML, gc) {
StdChangeUtilsSNC.prototype.initialize.call(this, request, responseXML, gc);
},

/***************************
*
*Add customer changes below 
*
****************************/


type: 'StdChangeUtils'
});

 

Thanks - Arnab 

Jaspal Singh
Mega Patron
Mega Patron

Hi Arnab,

 

Did you check link. I think you need to work with ACL. Kindly check the link as it has steps for resolution as well.