Hi all, I was wondering whether this was possible - I'd like to be able see how many related problem tasks there to each problem (like the related incidents field in Problem) I've created a database view that links problem ID to problem task but the ...
Hi Team, I have one custom catalog form called "abc", and having one variable "Requested for(u_requested_for)" while submitting the form I have changed the Requested for to another name "Rahul" Opened by name is "Jessy" but While opening my Request r...
Hi All, I want to make Header in Bold. I have created it as of Label Type and I am not able to make it bold and big. Could any one please help me in making this text bold. Below is the screenshot for the reference. customization is header here. I wan...
Hi,Could any one help me on this!! When i try to edit the start and end date of the existing change request, corresponding dates are not updated in the change task. Instead it is creating the change task newly. Below is the code i am using :BR( after...
Hi, I am trying to build a report that shows RITMs that have breached the SLAs and associated SC tasks. So far I am only able to build a report that show RITMs that have breached SLAs using the sc_req_item_sla table but not able to pull the sc_task i...
Hi All, Actually Basically when we open a dashboard, we click on share option, then we can see, All, Groups and users, But i cannot see the "Role" to share based on the role in Dev , but in UAT i can see Please see the attachment please help me to a...
Hi All,I have created one category and 4 catalog items in the service portal so, as a process owner, The request from these items should flow to the group members of the group "XXX" for approval so as to grant the requester an ITIL License. How to do...
Dear All, @Ankur Bawiskar We have created a new custom table in ServiceNow and someone wants to post the data into ServiceNow via API.Firstly do we have to create any scripted rest API to map the fields or it will be done by the source who is going ...
Hi Team, I am looking for a solution where under Major Incident workbench : communication , there are OOTB 3 templates are given. If the MI Manager sends out the first communication -Initiate Major incident communication, I have created a template to...
I have created an Line graph trend analysis of incidents opened and resolved during week period using datasets. While running the report, The data (count) is grtting displayed for only one report (line). Is there any idea how I can display of both ...
One of my colleagues received a message of : "Your ServiceNow X.509 certificate is about to expire in 16 days" When I checked which certificates were expiring it was our Login Certificate and our SSO Decryption Certificate. My question is how do I ge...
Hi, I was hoping if I can get some help with the following:I have a catalog reference type variable 'country'. From a list of 231 countries, I would like the user to see the default as USA and then have the ability to change it to another country. I...
Our team has been coming across the following error message while impersonating our test 'enduser' account to submit a specific catalog item: Illegal attempt to access class 'com.glideapp.servicecatalog.DeliveryPlan' via script. [Note: this only happ...
Hi All, i create one UI policy in that i added some filter conditions like. State is one of high, critical,AndAssignment group. name does not contains HIKAnd caller is not Samorcaller is not RIck. caller field is reference field from sys_user table....
Hi All, I have created a scoped application and created a table(SD Cases) within the app. Now I want to access the closed SDCases variable values and populate it on the form level when a closed SD case is selcted. Below are the scripts.Client script:...
