Hello !! Wanted to inquiry about the assignment groups structure from a best practice point of view as we are currently integrating PagerDuty and ServiceNow for incidents logging/triage..etc. Has been highlighted that in PagerDuty it is best to have ...
I created a Scheduled Report. But now I want add CC,BCC in scheduled Report.PLease help me, What have to do ?
Hello,For logged in user i need to show the cost center code as default, I have tried the below code in default value but it is not working.javascript: var gr= new GlideRecord('sys_user');gr.get(gs.getUserID());gr.getValue('cost_center');
How do I call a decision table inside the flow? How do I trigger it? I know how to call a flow inside a decision table but not vice versa
The attachments and activity tab are not showing in SP if the request is waiting for approval. Is this OOB feature ?
Hii Everyone, I am currently working on snow to snow Integration with SOAP and web services using business rules,the inserting and updating of incident is working successfully. But when I am trying to update incident with null values that was...
My ITIL users can create "Normal" and "Emergency" changes just fine.I have created a new "Standard" change template, but when they try to select the Standard change from the list, they get the "not authoized" message. I even gave one a "change_manag...
Hi Team,I am working on catalog item in which we are using multirow variable "DL-DLP name" so we want create parallel task from flow designer according multi row variable set.Means If there are 6 row or 7 row so according that 6 or 7 task should be c...
Hi All, i have a request where based on logged in user i have to fetch details from the user table regarding the following,(on load) cost centercountryuser id the value should change if the logged in user "requested for" is changed manually. (on chan...
I tried changing the Class of a hardware catalog item to Vendor catalog item thinking vendor catalog item is child class of sc_cat_item using the following background script. var gr = new GlideRecord('sc_cat_item');if(gr.get(<sys_id>)){gr.setValue('s...
Hello Expert, I want to provide Service Operation Workspace for non itil user, I have updated below ACL with 'sn_sow.sow_user' role and user also have the same access (sn_sow.sow_user).When I test with user, user able to see the Service Operation Wo...
Hi Everyone I am looking for some help with the on-call scheduling functionality. The way we have it set up is as such; We have an On-Call Schedule set up for a Resolver group. In this schedule we have a primary and secondary roster, with members of...
How to amend first level card in overview page.I want to add a field (configuration item) to show in the card.
Hi All, I have created new workspace for a scoped application. It is OOB workspace only, I have not modified anything in the workspace, now users want to remove the critical tasks from the homepage of workspace. How to achieve thisCan anyone please g...
I am working on a plan to get notifications when a user leaves the company. We have multiple areas (CI owners/assigned to, CI class owners, assignment group mangers, queue owners, queue managers, Asset group owners/assigned to... I think you get the ...
