Resolved! What is the criteria to set Priority?
What is the criteria to set priority of an incident/problem? I know it involves impact and urgency however if there are any other factors available could anyone mention those? Thanks!
Forum Posts
Agent Chat - Copy Interaction to Incident
When testing Connect Support, I think I recall being able to create an Incident (as a Quick Action) which carried across into the Incident record the chat dialogue (cant recall what happened to any attachments exchanged during the Connect Chat dialog...
Resolved! Failed API level ACL Validation
Hi Team, Good Day! I am seeing an issue where we are getting below error message in response, whenever hitting table API (incident) in order to create an incident. { "error":{ "message":"User Not Authorized", "detail":"Failed API leve...
Resolved! ****I want to download selected files from incident instead of all could you please help with the script***
****I want to download selected files from incident instead of all could you please help with the script***
Resolved! Flow Designer Custom Action Output Variable not populating data in Flow
Hello EXperts, I have a custom action to populate data in a flow. Although it is showing the result when I test the custom action separately, but in flow, the output is populating empty value. But the input value is taking correct result. Below scree...
I want to delete five active incident records.
I want to delete five active incident records on incident table.
ATF: Error at record query step
I'm testing use cases with ATF's and getting an error message at record query step. Error: FAILURE: No records matching query:Parent = LNP0001037 1. Impersonate user 2. Opening record producer in portal page 3. Set variable values 4. Submit record pr...
How to handle recurrent maintenance tasks?
How are people handling recurrent maintenance tasks in servicenow? Currently we have about 20-30 recurrent tasks that our IT team needs to do at regular intervals, most are weekly, some monthly, and a couple annual/biannual. Each task would be assig...
How to debug all the policies (Data policies/UI Policies) on the form submission
On submission of a Incident form, without populating any of the fields, I click on the Submit button. I will get an error message saying caller and short description fields are mandatory. How to debug which is the data policy or UI policy that throws...
Deleting Change Requests
Hi, In Change Management, ServiceNow displays the Delete button which allows users to delete change requests. Some companies keep it visible, others hide the delete button. My initial thought is why would we allow users to delete request. From an au...
How to export the data from a dashboard
Hi All, I have a PA Dashboard called Cloud operations workspace which doesnt provide export functionality. Customer wants to export the data in excel. Could you please help me how to configure the export functionality there.
Event Parm 1 and Event Parm 2 in Email Notification
Hi Team, We have Event Parm 1 and Event Parm 2 in Email Notification. There are set of users getting notifications on these two parms. How can I edit or add user's on these two parm's, from where I can do amend this list. Please help. Thanks Ashok
Update a record using record producer
Hello Everyone! I am looking to updates an existing record on a table rather than inserting a new entry using record producer. The record producer contains one reference variable, once a selection is chosen, I have a script that populates the releva...
Resolved! closure codes and closure notes are mandatory
Hi, I have a requirement where the user are able to close the incident from the list view without the closure notes and closure codes. I need to make sure they should fill the close notes and close codes before resolving or closing the ticket. I have...
How to add URL into system properties and refer it from html code ?
How to add URL into system properties and refer it from html code ?