Steps to add cancelled condition to Approval User activity

[Savitha Gururaj]

Need help with adding a cancelled condition to an Approval User activity. I have the completed the following 3 steps but the workflow is not progressing to the Set Values activity even when the Approval User activity has a result of 'cancelled'.

1. Created a cancelled condition in the Approval User activity.

2. modified the condition for approval in the Approval User activity to Wait for : condition based on script with the following script:

if(approvalIDs){

if(approvalIDs['cancelled']){

      answer = 'cancelled';

}else if(counts.rejected > 0){

answer = 'rejected';

}else if(counts.approved > 0){

answer = 'approved';

}

}

3. Modified the KMC - Run parent workflows (Approval) business rule to add condition: ||   current.state.changesTo('cancelled')

Thanks!

[kristenankeny]

Maybe try a different condition for approval script on your approval activity? This is the one that I use:

var cax = 0;

var a = new GlideRecord('sysapproval_approver');

a.addQuery('sysapproval',current.sys_id);

a.addQuery('u_approval_level','manager_approval'); //this is a custom field we use because we can do multiple types of approvals and I only want to check the approvals for this level

a.query();

while(a.next()){

      if(a.state == 'cancelled'){

              cax += 1;

      }

}

if (counts.approved > 0){

      answer = 'approved';

}

else if (counts.rejected > 0){

      answer = 'rejected';

}

else if (counts.total == counts.not_required){

      answer = 'not_required';

}

else if (counts.total == cax){

      answer = 'cancelled';

}