Stop Change State changing after Change Task is complete

chrisp83 · ‎07-20-2017

Hi All,

Does anyone know what triggers the parent Change state to change once the Change Task have been marked as complete? I would like to make this a manual process i.e. if the Change Task is marked as complete it should not automatically change the state on the Parent Change to the next state.

Thanks

Chris

chrisp83 · ‎07-23-2017

I found the solution! I think i was just looking for something more complicated than it actually was! The next activity in the workflow after creating the Change Tasks is to set the state to Review. Simply removing this activity then makes it a manual change

View solution in original post

Karthik Reddy T · ‎07-20-2017

Hello Chris,

It was triggering from the OOB work flow.

Please check and change it as per your requirement.

Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

chrisp83 · ‎07-21-2017

Thanks Karthik, Do you know which workflow updates the Change when the Change Task state changes?

Thanks,

Chris

Karthik Reddy T · ‎07-21-2017

The OOB Workflow change request -Normal changing .

Please check.

Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

chrisp83 · ‎07-23-2017

Hi Karthik,

This workflow appears only to create the the change tasks but doesn't control the change state once the task are completed.

Thanks,

Chris