Hello, everyone. I created a flow designer and generated three tasks at once, in the order of 1 to 3.The first task is in an open state, and the rest are pending state while being created.I want to update the state to Open for the 2nd task when the p...
I have created a record producer for website updates/changes. Once the user submits the request from the Service Portal, the record producer is creating an "Emergency Change" but we want it to create a "standard change". What do I have to change to ...
Hi , I am not seeing an option to apply template on knowledge article when trying to import an article with word file. I do see the option when creating an article from scratch , does that mean this feature is not available for import ?
Hello Community,I’ve recently joined my organization as a Junior Project Manager. Our company uses ServiceNow extensively for managing projects, tasks, and related workflows.As someone who is new to both the role and the platform, I’m looking to lear...
Still have not figured out how to set up a shift pattern where a person works 4-days then is off for 4-days. Does anyone know if this is possible? I have currently setup 14 separate shifts to cover the 7 possible rotations, as shown below. After doin...
Hello, everyone. I created an inbound email for the Requested Item (sc_req_item) and it is working OK, but copying all the body language with the original email into the Additional comment and comment not adding to tasks. Can we get only comment and ...
Hi,I have a new client requirement that whether it is possible for the change tasks to pick up the planned start/end dates from the master change record.
Hi,My client is interested in allowing a single view for requests and incidents in SOW. By default, the SOW looks like what I have attached in the image. But I just wanted to know if it is possible to allow a single view for requests and incidents?
Is it possible to hide KB views of the article for a particular knowledge base & not for all? Please check the attached and advise.
Hi,We have a source request button available on the Hardware Asset workspace in the sc_task table. When we click on that it's navigate to the allocation and purchase order to do the submission. Our requirement is we need to bring it into that button ...
Hello, We have created custom field on incident table, and we need to show that custom field only when priority is high or critical. Which I am able to achieve Successfully using onchange client script which I am using as onload as well, But it's wor...
How to calculate the count of Known errors in KEDB
How can we run the Schedule job in a specific schedule
Hello Experts,I am querying "sysapproval_approver" table and getting below results. Is it possible to sort on updated field and get only newest record? So for each RITM approval record I should get only one record [Newest] as marked below.Thank you s...
Hi Experts! Can anyone help me on where should I go to access this major incident communication modal form ( and if its possible to update the reference qualifier to show the user's email in the dropdown?
