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Hi All

HI All, I have Create Custom table 'certificate table' in that table have one button called 'create task'.whenever user click the button auto-matic gentaed the Request task, values automatic takes the certificate table   

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basha shaik by Tera Contributor
  • 193 Views
  • 1 replies
  • 0 helpfuls

How to show attributes for a reference field?

Hi All,I have a new reference field created which is a referenced to Business App table. Whenever I select a Business App, the field should populate with number field not name field. I want the 'Number' field to populate instead of the 'Name' field i...

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User205031 by Tera Contributor
  • 239 Views
  • 2 replies
  • 1 helpfuls

Replace GlideRecord with GlideAggregate and a 'COUNT' aggregate

Hi All , I have a requirement where I want to replace  GlideRecord with GlideAggregate and a 'COUNT' aggregate , How can I do it The functionality of the code should not be changed , I just want to replace GlideRecord with GlideAggregate and a 'COUNT...

Resolved! "ref_idea" added beside Idea table name while reporting.

While reporting on "sysapproval_approver" table, when I try to set a filter using "Approval For --> Idea" , I see some text added beside Idea that was not present before. I wanted to know if I can either remove it or change it to idea.Please refer th...

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Aman Thakur by Tera Contributor
  • 390 Views
  • 4 replies
  • 1 helpfuls

Resolved! Wait Time in AWA Work Item vs Wait Time in Interaction

I am trying to understand the best field to use when calculating the wait time for the transfer from Virtual Agent to a Live Agent. We are looking at the AWA Work Item table and the Interaction table.  I found in the descriptions below but need a lit...

Bobby Flake by Tera Contributor
  • 5287 Views
  • 5 replies
  • 3 helpfuls

Resolved! Need Help identifying Duplicate records on custom table

Hello Team, We have a custom Table X and for some reason the numbering has started creating duplication at the insert of the record. I need help identifying duplicate records. The number of records are huge 900K+ so Group by will take forever.  If we...

Sunny14 by Tera Contributor
  • 694 Views
  • 6 replies
  • 1 helpfuls

How to Query records of Document ID field

Hello Experts, We have a document ID field which is fetching "Applies to Table" value from some other source table. The Source table also has a filter query field, which I want to apply on the list being populated when I click the document ID field.B...

Dot Walking vs GlideRecord Query

I have a requirement to copy a bunch of fields from a table selected in a reference field to the form with the reference field on submit. In the Business Rule, would it make more sense to dotwalk each of these like this: current.value1 = current.u_r...

zschneider by Kilo Expert
  • 4303 Views
  • 5 replies
  • 4 helpfuls

CMDB Discovery

We have just implemented CMDB at our organization. We are currently only using ServiceNow Discovery. Most of my CIs "Created by" show up as MID-SERVER. Which is what we want. However, I have some that are "Created by" SYSTEM. What does System mean? W...