Hi,I have an issue where RITM is initially assigned to the right group, but then system reassigng it to the wrong one. The issue is observed in production instance, but in UAT everything is working fine. I have verified that nobody messed with the bu...
Hello all, I am looking to use a UI Policy to dynamically show or hide a field based on another fields value in the same form. The basic process I envision is that when a boolean field is checked, then another field appears. Can this be done w...
I am getting an error when I run gliderecord query to syslog table from scoped-app in San Diego Security restricted: When targeting a global resource, only ServiceNow authored scopes are allowed as sources Couldn't decipher the stack trace resulting ...
Hi,in CSM Workspace, next to the ‘details’ tab, we do have customer information tab. just to beside that we require a partner information tab which should give the partner related reports -we have field called “partner” in case table which is a refer...
I used a Script Include + Reference Qualifier approach:Used GlideRecord on has role table to find all users with ITIL role.Retrieved current user’s department.Returned a custom query using sysIDs IN and department in the Script Include.var refrence_...
I would like to auto populate the 'Channel' field on Incident ticket to Phone if user logged in/creating ticket is part of specific Assignment Group - is this possible?
Need help on to create ACL for The Assigned to field should be writable by current Assignment Group and Global problem management team only on Problem record. And in New state Assigned to field should be writable by everyone.
I have created one MRVS and inside i have created variable application name. But I am unable to validate if add the same application name in diff rows it should display errormsg for on Change. function onChange(control, oldValue, newValue, isLoading...
Hi All , I have a requirement where I have created a custom table which has 3 fields which are of yes/no type and one field which is a reference field as field name = record number and it is referencing to the change request table . I am using this ...
Hi, Incident should not resolved if any task are pending or open. once all the tasks are closed then only Incident can close/Resolved. For example: In an Incident there are 3 tasks are there if 2 tasks are closed and one is open/pending then if i cl...
Hi All, User having a required role for record creation in custom table, but unable to create because the fields are in read only. Only able to create while having admin role.But user able to edit or delete the existing record There is no field leve...
Hey guys, On record producer, when an incident is raised on behalf of an affected user by their manager, or is raised by there manager's manager or any other additional manager to reset password autopulate the descriotion field with caller, affect...
Hello friends,I am creating a catalog item. I want to on the which can be by end user and also I want to show some instructions to the end user. Then I want to give an option . I am not able to find the variable or option instructions. Please help Th...
How to make "Popup & Reason " as visible when Helpful is selected as "YES" in knowledge article. when the user helpful? is selected as "YES"then show the popup Thanks for the feedback to get even better & show theReason.
Hello all,Is the best place to prepare for the ITSM exam the documentation?I've grasped a strong understanding of the baseline functionality and architecture of each domain but I am curious where I can go to better prepare for the Business Cases and ...
