Documents needed
Hello Team, Can someone share architectural documents of SolarWinds and SCCM integration. Thanks in advance.
Forum Posts
Service Requests under my requests in ESC portal the page is not working as expected.
Whenever we click on any Service Requests under my requests in ESC portal the page is again redirecting to the same my requests page as shown in the attached snip and the corresponding request is not getting opened. Can anyone please help me solve t...
Resolved! Flow not showing in the list of flow after being activated
I created my first flow, I am trying to associate it with the request table but it's not showing in the picker. I have activated it. Is there another step that needs to be done?
ACL'S Not Working for Risk Register form (u_risk_register) table name.
Description: Require Two new checkboxes to be added both the Problem & Risk form (u_risk_register). These should only be editable by the Service Management and Problem Management group members only. Fields:WeeklyMonthly Note: Have a look below Attach...
Metrics Definition
Hello I am trying to create a Metrics definition on 'em_alert' table on 'maintenance' field. However, when I created new alert 'Metric' did not updated with values. Is it the case that it does not work for Boolean values? Thanks.
Service Requests under my requests in ESC portal the page is not working as expected.
Whenever we click on any Service Requests under my requests in ESC portal the page is again redirecting to the same my requests page as shown in the attached snip and the corresponding request is not getting opened. Can anyone please help me solve t...
Resolved! How to filter Service Offerings based on Services selected from Record Producer ( Service Portal)
How to filter Service Offerings based on Services selected from Record Producer ( Service Portal) Both Service and Service Offering variables are referencing to cmdb_ci_services tabel
Resolved! ServiceNow certification
Hi ,I would like to check after CSA and ITSM ServiceNow which certification would be good to do . please can anyone suggest and provide me details . thanks in advance . Regardschandana
primary approver to Bckup approver
Route request for approval to primary approver; If primary approver on vacation, route to Back up Approver in service Now workflow
Standard Change Proposals in CAB Workbench
Morning!I am trying to get standard change proposls that are pending approval to display in the CABN agenda/CAB meetings. I am able to manually add these items to the agenda after the meeting has been generated, however I do not see a way to have the...
Get attachments Sys_Ids in service portal without DOM manipulation
Hi all, I need to write a on submit client script to check for the excel file attachment. Catalog Item should be submitted if the excel file is attached otherwise it should display error message and client script is working fine for the Native UI pag...
Dashboard report links not working Properly
When we try to access the Dashboard widget link in a new tab it displays the list of records for example: Incident. But for some users it is not visible, it shows no records to display even though the user has the required access. The filter link dis...
'Preview this record' for requested item is not working on catalog task form
Hi All,'preview this record' for requested item on catalog task form is not working.This issue is happening when a request has been raised for a specific catalog item.The requests which are raised for rest of the catalog items, we don't have this iss...
Resolved! reference field to the table on Service portal form not showing data
We have a request form that sits on our service portal. One of the fields on the form user select is a reference field to the table core_company ~ but unless the user completing the form has the role “ITIL” the form does not display anything in the f...
we are getting message" There are 2 exact match" when we search for closed catalog tasks
Recently after Washington Upgrade we have observed an issue when ever we search for Task number in our instances with below duplication messageeg : "There are 2 exact match results. View other records here: "TASK100000" in sc_task." Solution : Exact ...
