Forum Posts
ownership of a ci
Hi everyone , I have a doubt regarding the ownership of a CI in a ServiceNow instance. What is the difference between a business owner and a technical owner? What are the generic changes made by the owner to a CI? Explain the behaviour of a owner in ...
Can we customize the Predictive Intelligence (PI) Reccomendation on SOW?
Hi, all.Regarding the Predictive Intelligence (PI) Similarity Solution, I was able to display the PI Similarity "Incident" recommendation on Agent Assisnt in SOW. As a next step, I want to show more then one PI recommendations and add the filter to t...
Resolved! Not updating incident short description from flow designer
Hi All,I'm trying to updating short description from flow designer script, but it is not updating, Please find my script below:var date = new GlideDateTime();date.addSeconds(19800);var istTime = date.getDisplayValue();gs.log("Incident short Descripti...
Resolved! Issue with Populating Reference Field in Custom Table
Hi All,I have a custom table called SOW Request, which contains a reference field named "Committed Budget" (u_budget_item_name).I’m trying to populate the value using the script below. While the value appears correctly in the preview record, it is no...
Resolved! Is it possible to create permissions that prevent someone from referencing a field
Is it possible to create permissions that prevent someone from referencing a field in the Incident table?For example, is it possible to set it so that a certain user cannot see the Description field of an Incident?
Resolved! Ownership of CI
Hi all, i need help learning about the factors that determine ownership of CIs in a ServiceNow CMDB instance.These are a few questions that i need help with:1.Does every CI have an owner field?2.Who is considered the owner of a CI? What role does he ...
Resolved! Order field in Tables
What is the significance of "order" field in ServiceNow tables? Why do we choose values like 10 and 40 while creating them while doing the tutorials on learning.servicenow? I see some pre-existing tables have a value of 100 for the field "order". Is ...
Dot walk a reference catalog variable and add to task list view.
I am looking out for an option to add field value on the list view of SCTASK. The catalog variable of type Reference needs to be dot walked to get the desired field value.For eg.Catalog item has a reference variable pointing to User table.I need to a...
Script Not working in flow designer
below script not working when i try to create record using flow designer in group table
Creation on database view for Change and Outage tables
Hi All, Can anyone please help to create database view where clause for below mentioned tables. Table Variable prefix cmdb_ci_outage - cochange_request - chgtask_outage - out Thank you in advance.
Some how the c.rows automatically changing back to 0 even though i have added a row
Hi Team,Some how the c.rows in the client controller script(custom variable) automatically changing back to 0 even though i have added a row, I have used this custom variable and widget in my record producer to replica the OOB MRVs. HTML:<div><p><str...
Resolved! Set variable set to read only on change request created from a record producer
Hello, I have a variable set on a change request that I would like to show as read only. I have set the variables within the variable set to read only but this does not work for the entire variable set. Grey out the section on the right like the sect...
how to add new label on choice list.
Hello Team,I have requirement to add new label to the impact variable on incident form and list view also.The new label should apply when the state is not equal to closed and resolved state.Please suggest how to achieve this.@Ankur Bawiskar @Dr Atul ...