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Stop flow execution when running Business Rule

SS1510
Tera Contributor

We have a UI Action in incident form , to generate a request from incident. While field mapping catalog item flow overrides our BR values.  We have used async BR  and also used setworkflow(false). but still it is triggering the flow . we have successfully mapped the values on request form but in activity logs it is showing the override history. Is there any way to remove or hide the override values?

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@SS1510 

what's your requirement?

what that flow is doing? share screenshots

what that BR is doing? share screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  I have share sc of the BR and flow . BR is async insert update on sc_request table .

@SS1510 

why not add that BR logic in flow itself?

In flow itself update the INC

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  

 

we have more than 800 catalog item published and every item has its own flow where ritm records are being updated, with hardcoded values set in flow.

 

The Ui action is on incident form name 'Convert to Request'.  when click the ui action a popup came to select catalog item , from catalog item list. on submit the catalog item name a new request and ritm will create on that catalog item. The caller id , short description and description son incident should map on request and ritm form. 

 

The issue is that , when clicking the button first flow executed and then BR triggered . In activity logs of request and ritm we want to not show the values coming from flow. only show the values which is getting from BR. 

 

Please find attached screenshot where adobe acrobat coming from flow and test is coming from BR