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09-19-2025 12:50 AM
We have a UI Action in incident form , to generate a request from incident. While field mapping catalog item flow overrides our BR values. We have used async BR and also used setworkflow(false). but still it is triggering the flow . we have successfully mapped the values on request form but in activity logs it is showing the override history. Is there any way to remove or hide the override values?
Solved! Go to Solution.
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09-19-2025 03:15 AM
business rule should be after update on REQ
Condition: Parent Changes and Parent [IS NOT EMPTY]
// then update the REQ using setWorkflow(false)
OR
Make your flow wait for 10-20 seconds and then run it. you can use Wait for Duration
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-19-2025 03:15 AM
business rule should be after update on REQ
Condition: Parent Changes and Parent [IS NOT EMPTY]
// then update the REQ using setWorkflow(false)
OR
Make your flow wait for 10-20 seconds and then run it. you can use Wait for Duration
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a week ago
Thank you for marking my response as helpful.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
