String conversion to HTML-Incident to knowledge creation

[Rajiv Kumar Jh1]

Hello Experts,

We have BR to auto-create KB from incident. In description fields we put issue detail in multi line text. When KB created from incident then KB show all multi line text in single line. There is some issue in conversion of string field to HTML.

Adding BR, Incident and KB here.

var k = new GlideRecord('kb_knowledge');
k.topic = "temp Fix" ;
k.u_category = current.category;
k.u_sub_category = current.subcategory;
k.u_subject = current.short_description;
k.u_symptom_text = current.description;
k.u_cause_text = current.u_cause_text;
k.u_work_around_text = current.close_notes;
k.sys_created_on = current.assigned_to;
k.workflow_state = "draft";
k.short_description = current.short_description;
k.u_company = current.company;
k.u_partner_name = current.assigned_to.company.name;
k.source = current.sys_id;
k.u_incident=current.sys_id;
k.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "bc6d656adb153200b75f719dae96192d");

//var grp = new GBPKnowledgeUtil().getGroupManual(current.company, 'L5') ;
//know.u_assignment_group = grp;
//know.insert();
k.insert();

Appreciate your prompt response here.

Regards,

RK

[asdf13]

Hi Chuck,

For the same scenario, it is possible to convert table formate in to HTML field?

Regards,

ck.