Stuck in loop copying comments between Jira and ServiceNow using Jira Spoke and flow designer.

[MB12]

Hello,

I'm trying to copy comments between Jira and ServiceNow using Jira spoke and flow designer, but have found myself stuck in a loop between the two. When a comment is added to an RITM, it's added to Jira. However, once that comment is added to Jira, it's copied back over to ServiceNow. Can anyone help in modifying this to work properly? Below is what I'm using:

Copy comments from Jira to ServiceNow:

1. I'm using a copy of the included Jira webhook subflow with the following actions added.

Copy comments from ServiceNow to Jira:

1. Business rule to trigger a flow designer flow

2. Triggered flow

[MB12]

Just wanted to follow up here on how I fixed the Jira portion in case anyone else runs into this. I setup a condition in my flow to prevent adding comments to Jira when they're created by the id of the account used to generate the API token.

[dhazlettjr1]

Can you show what you put under the advanced tab in your Business Rule??

[Aniket Bhanse]

Hello,

Could you describe how you setup a condition in flow to prevent adding comments to Jira?

May a screenshot will be a good help!

Thank you.

[svani]

Hi @MB12 ,

Could you please provide any Screenshot for it even i am facing same issue once the comment updated from SNOW-JIRA ,same comment updating from JIRA-SNOW so i need to avoid this anything will be helpful.

Thanks in adavnce.

[lando321]

Hi @MB12 

Which flow did you add the condition to? Was it the flow that sends the comments to jira from servicenow?