Stuck in loop copying comments between Jira and ServiceNow using Jira Spoke and flow designer.

[MB12]

Hello,

I'm trying to copy comments between Jira and ServiceNow using Jira spoke and flow designer, but have found myself stuck in a loop between the two. When a comment is added to an RITM, it's added to Jira. However, once that comment is added to Jira, it's copied back over to ServiceNow. Can anyone help in modifying this to work properly? Below is what I'm using:

Copy comments from Jira to ServiceNow:

1. I'm using a copy of the included Jira webhook subflow with the following actions added.

Copy comments from ServiceNow to Jira:

1. Business rule to trigger a flow designer flow

2. Triggered flow

[Shrutika Surwad]

Hey MB,

is your sub flow working ?

Because I'm getting blank value at additional comments

Expecting your responce

[MB12]

Hi Shrutika, 

Try updating the comments section to use Input-Comment-Author-DisplayName rather than Input-Author-DisplayName.

Thanks,

[Shrutika Surwad]

Now Im just try to display comments i.e input->comment->body

Still it is blank.

[VR17]

HI @MB12 

How you are called flow from BR ,In advance tab ,I have written below However getting error

(function executeRule(current, previous /*null when async*/) {

var inputs = {};
inputs['current'] = current; // GlideRecord of table:
inputs['table_name'] = 'incident';

sn_fd.FlowAPI.executeFlow('global.to_update_comment_in_jira', inputs);

})(current, previous);

Error: Cannot read property "comments" from null,Detail: Cannot read property "comments" from null