Sub groups incident and tasks not being inluded in report

Shree Nag
Tera Expert

Hello,

We have a few sub groups which has a parent. When extracting a report for all the incidents and tasks pending, the assignment group was given as parent group. The report did not pull up incidents and tasks assigned to sub group.

What are we missing to include. I'm new  and learning ServiceNow. Please be kind to guide through what Am I missing to connect between the parent and subgroup.

1 REPLY 1

Shree Nag
Tera Expert

Any help Appreciated !