Touched incidents by particular assignment group

abhishekkm
Tera Contributor

Hi Everyone,

 

I have a requirement to generate a report that shows how many incidents were handled by the Database group, how many were closed by them, and how many were transferred to other groups. I attempted to create this report using the databaseview table, referencing the sys_user_group, sys_audit, incident, and sys_user tables. However, the report is not producing the expected results. Could you please help me understand how to resolve this issue?

 

Thanks,

Abhishek KM

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