Submit of requests is very slow
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07-15-2014 06:39 AM
Hi,
In the past few days we are experiencing a very slow response from submitting a request on our QA instance. It takes 1-5 minutes from the click on Submit until the thank you page appears. It seems it is really stuck on processing something for a long time.
We saw that if we deactivate a business rule called Start Workflow, the Submit gets back to normal few seconds reaction. But this is a system standard BR so i assume we do not want to deactivate it. Also, given that it is OOTB BR and we did not modify it, i do not think it is the real source of the problem.
Can anyone think of a direction to investigate this? or any way to trace the "back scene" activities the system is running on Submit to understand in which step it gets stuck?
Thanks.

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07-15-2014 02:20 PM
Raul,
Have you checked the active transactions and system logs to ensure that something isn't looping?
Thanks,
Joe
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07-21-2014 03:48 AM
Thanks all for you help.
Eventually it was a bad business rule.