Submit of requests is very slow

raulron
Kilo Expert

Hi,

 

In the past few days we are experiencing a very slow response from submitting a request on our QA instance. It takes 1-5 minutes from the click on Submit until the thank you page appears. It seems it is really stuck on processing something for a long time.

 

We saw that if we deactivate a business rule called Start Workflow, the Submit gets back to normal few seconds reaction. But this is a system standard BR so i assume we do not want to deactivate it. Also, given that it is OOTB BR and we did not modify it, i do not think it is the real source of the problem.

 

Can anyone think of a direction to investigate this? or any way to trace the "back scene" activities the system is running on Submit to understand in which step it gets stuck?

 

Thanks.

6 REPLIES 6

Joe Wilmoth
ServiceNow Employee
ServiceNow Employee

Raul,



Have you checked the active transactions and system logs to ensure that something isn't looping?



Thanks,


Joe


Thanks all for you help.



Eventually it was a bad business rule.