Submit of requests is very slow

raulron
Kilo Expert

Hi,

 

In the past few days we are experiencing a very slow response from submitting a request on our QA instance. It takes 1-5 minutes from the click on Submit until the thank you page appears. It seems it is really stuck on processing something for a long time.

 

We saw that if we deactivate a business rule called Start Workflow, the Submit gets back to normal few seconds reaction. But this is a system standard BR so i assume we do not want to deactivate it. Also, given that it is OOTB BR and we did not modify it, i do not think it is the real source of the problem.

 

Can anyone think of a direction to investigate this? or any way to trace the "back scene" activities the system is running on Submit to understand in which step it gets stuck?

 

Thanks.

6 REPLIES 6

Joe Wilmoth
ServiceNow Employee

Raul,



Have you checked the active transactions and system logs to ensure that something isn't looping?



Thanks,


Joe


Thanks all for you help.



Eventually it was a bad business rule.