Survey is not getting triggered

[sk59]

Hi All,

Survey is not getting triggered in our test instance eventhough everything is same in dev and test. Instance is also not getting created when i try to manually click on 'Assign Survey' button it says Instance could not be created. 

Please let me know what might be the issue.

[Michael Fry1]

Did the trigger condition transfer over? Look under Trigger Conditions module and see if it's there.

[sk59]

Trigger condition got triggered the BR which is attached to the survey, I checked the logs, so trigger conditions are working fine.

[Nowlearner · Accepted solution]

Did you check assessable records table?

You need to go into the Assessable Records table from left navigation and try to click on the survey you had created. Now check whether the metric categories you had created for the survey are in 'available'. If not make them available.

You can try another way too:

Go to the survey in your dev instance, right click on the survey from the list view and hit 'Export assessment'. Now import it into your test instance.

if all the trigger conditions are matching, survey should be triggered definitely.

After importing assessment, go and check the assessable records table and check if a copy of assessable record got created and delete the copy.

[sk59]

Thank You Nikitha it worked

[Fabio dosSantos]

tks, that's helped me a lot!!