Survey notification trigger condition

Kishor O
Tera Sage

‎12-14-2023 05:38 AM

I have below the survey requirement for Incident resolution.

 
1 survey to users every 14 days. If it has been more than 14 days since a survey has been sent, send another on the most recently closed INC.
 
How can I achieve the above trigger condition?

 

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SunilKumar_P
Giga Sage

‎12-14-2023 08:28 AM

Hi @Kishor O , Please take a look at Setting up survey triggers 

 

Regards,
Sunil

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