Survey User Invite notification is not triggering

Arijit Saikia
Tera Contributor

Hi

I have created a simple survey to be triggered when an incident state changes to resolved.

The survey gets generated when the trigger condition is met.

However, the email notification is not working - I have checked the email logs and cannot see the survey email getting generated.

 

Name: Survey User Invite

Table: asmt_assessment_instance

Category: Assessment

 

I have added the screenshot for the When to Send and Who will receive tabs.

 

Please advice why the email is not getting triggered.

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