Workspace: Redirect users from service operations workspace to agent workspace. Or disable SOW!!

[ashwanikumar]

Hi All,

we recently upgraded Rome to Tokyo and noticed OOTB new workspaces available.

We want users to continue using agent workspace until Service operation workspace setup is completed.

How can we disable service operation workspace and redirect users to agent workspace?

[ashwanikumar]

@all, can you please help?

[ashwanikumar]

Some progress 🙂 

Referred to following link and was able to remove workspace dropdown link to service operation workspace:
https://www.servicenow.com/community/now-platform-forum/how-to-removed-cmdb-workspace-option-from-ba...

I am still looking for an option to completely disable service operations workspace and redirect to agent workspace?!!

[Community Alums]

Hi Ashwanikumar,

We recently upgraded to Utah and came across this. I resolved this by disabling the Homepage in UI builder, now when users login they are directed to the San Diego landing page / Next Experience Landing Page. (Some users were directed to dashboards which was a user preference that I removed, "my_home_navigation_page" was set to "$pa_dashboard.do" for some users)

Full solution:
From UI builder access the "Unified Navigation App" (URL Path - nav/ui)
Access "Unified Navigation Landing Page - Service Operations Workspace Audience" (under Home / Landing Page )
Click Settings in the header
Set this record to inactive and disable the audience.

Regards

[Mark Calibo]

Hi, this worked for me initially but when I created a new sys property 'glide.next_experience.user_selected_landing_page_enabled' to allow the user to set the landing themselves, the default is now back to SOW. help!