First let me start off by stating my ACLs:Type: recordOperation: writeName: cmdb_ci.*Script: answer = (gs.hasRole("asset_admin") || gs.getUser().isMemberOf(current.support_group));Purpose: This allows asset admins as well as members of the current su...
http://wiki.servicenow.com/index.php?title=Customizing_Choice_Lists#Changing_the_--_None_--_Display_ValueThe above article shows how to change the display value for the --None-- option on a choice list in a form, but is it possible to change the disp...
Hi AllI've been pretty good with my scripting within SN but I'm having an issue that I'm hoping someone can help with. Our Problem Manager asked for a PAIN value field to be added to our problem form, which is all good.I'd like to write a script to c...
Hello Community, I am creating a Business and Technical Service and I want to restrict access to this specific record. Such that it is not an option in a reference field pointing to the Technical Service, and cannot be viewed by anyone who do...
I want to redirect from "x_snc_diagnosisnow_logindetails" Table to "x_snc_diagnosisnow_searchdoctor" Table after clicking the submit button in first form.I am inserting the snapshot of the same.Please tell me how to do this.
Hi Community,I am new to java scripting and having some trouble with implementing an "IF" condition for a service catalog item. The condition for this activity is a (dropdown selection) variable called "device_model". The two selections are Virtu...
We'd like to be able to list incidents that were updated within a certain amount of time of being created. Using the normal filters, this isn't possible as the Updated and Updated By fields only keep track of the most recent update. I thought there m...
Hi,I am trying to automate the change process to pull a list of approvers from all the affected CIs when the change state is set to 'Approval requested'.I can get it working when i pull from a single Reference field on a CI but many items have multip...
Hi everyone,I have a catalog form with a select box that is empty by default. After you use a reference field to pick the name of an assignment group in the system, I have an onchange script addOption() all the members of that group to the select box...
Hi,We have identified a number of CIs that are to be listed as "High Impact" CIs via a true/false box that we have added to all classes.I am wondering if there is a way to make these CIs stand out when entered into a 'Primary CI' or 'Affected CI' fie...
Hi all, Does anyone have experience loading AD groups into ServiceNow? I've recently gotten my LDAP via MID Server connection to work. Now I'm thinking of extending the sys_user_group table in order to create a new table, "AD Groups", to load all th...
Hi,I am trying to do a simple thing (in project mgmt module):I am inserting some values in a string field (called 'Owner') and I want that in accordance to this values, some values will fill another field (called 'Department'), AUTOMATICALLY.I know i...
Hi, I have an issue where when end users log into ServiceNow a message is displayed stating "Your Session has expired. Click OK to continue."When you click ok it continues to load ServiceNow fine - this is by logging in the normal way However, when...
Hi all we just implemented SSO to ServiceNow through SiteMinder. The system requires the users to first login to an internal portal (the login happens generally automatically through Windows authentication) and then click on a link to SiteMinder. N...
we have a slush bucket for linking incidents to each other (Incident -> Parent Note this is not the same as Incident -> Parent Incident)As admin, it shows all Incidents without a filter needing to be used.If I go in as a standard process user, th...
