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Service Request Fields

Im having issues with the Requests (sc_request), where the short description and description fields are not populating.   Either by Email or by Self Service the those two fields on the Request will not populate.   I should be a little more clearer th...

quentin_cobb by Kilo Contributor
  • 1540 Views
  • 2 replies
  • 1 helpfuls

Cannot dot walk to reference fields from Report

Hello, I am running into an issue after upgrading to Fuji with reporting. Some of the users are not able to dot walk to reference fields from one table to another in a report. One of the Knowledge admins is trying to run a report in the Knowledge Use...

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YenGar by Mega Sage
  • 3926 Views
  • 7 replies
  • 3 helpfuls

Resolved! isnotempty in business rule

I am checking to see if a answer to survey response is null or not. The field is a multiline string field. I tried != null and current.valueISNOTEMPTY, current.value|ISNOTEMPTY but no luck. Is there any other way to check this?Thanks

samadam by Kilo Sage
  • 3373 Views
  • 5 replies
  • 0 helpfuls

Resolved! What's the best record type for recurring work?

There are a number of teams that would like to have a "task" automatically generated for them on a regular schedule. Historically, we've created Incidents as a sort of "default" record type, but work that is planned well in advance shouldn't really b...

Managing non-IT assets (enterprise asset management)

We are exploring an opportunity where we will be using SN to manage IT assets and   non-IT assets (everything from office desks and file cabinets to diesel generators and cement trucks and beyond).   There are many similarities between IT and non-IT ...

rhofing by Tera Contributor
  • 2132 Views
  • 2 replies
  • 0 helpfuls

Populate Configuration Items from Existing Assets

We have been, up until now, importing our Assets manuall using CSV sheets. Also, any new assets we've been adding by going into a location's stockroom, clicking new, and adding items to the stockroom. All of these items are being added to ALM_Asset. ...

Vlad_Rozic by Kilo Contributor
  • 2447 Views
  • 4 replies
  • 0 helpfuls

How can I perform Drift Management in ServiceNow

In ServiceNow, is there a plug-in or analytics package which allows a customer to perform Drift Management?How does one find out about that server which was spun up in the middle of the night as a result of a critical outage but where a latent change...

Question regarding field/column data types

How would I go about finding what data types are assigned to table columns, particularly the 'description' field within the Incident (Task) table?   Users would like to add large amounts of text into that particular field, and would like the max leng...

leochavez by Tera Guru
  • 2225 Views
  • 5 replies
  • 1 helpfuls

Resolved! Add watermark to subject in Email Client Template

Hello guys,I need add the watermark in Subject, I tried add the code "${subject_watermark}" or "${mail_script: subject_watermark}" in it, but not work. Show them as below.I need let the watermark show as below image, I marked it by red box.Could anyo...

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jeff_xing by Giga Contributor
  • 2752 Views
  • 4 replies
  • 3 helpfuls

How to allow Change Managers edit CRQ form when state is closed?

Hi Folks,Right now, when our Change Request is completed, so its stage is Closed and State is one of: Closed Complete, Closed Incomplete, etc. only admins can edit the fields on the change request. I would like to change that to allow our Change Mana...

Dawid2 by Giga Guru
  • 2247 Views
  • 4 replies
  • 0 helpfuls