Surveys on RITM table

n_16
Tera Contributor

‎05-10-2022 11:58 PM

Hello All,

 

I have requirement to change the surveys from REQ table to RITM Table.

Currently we have surveys that are triggerd on REQ table & in the poartal "My serveys" widget it is showing req number. BUt it should triggered on RITM table & show RITM number on mysurveys widget as per the requirement.

 

What steps need to do to acheive this?

 

 

THanks in Advance

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1 REPLY 1

Community Alums
Not applicable

‎05-11-2022 12:10 AM

Hi,

I can suggest a workaround (a bit messy one):

1. Create a True/False field (Request Completed) on requested item table by default it should be false.

2. Write a business rule on Request table: When active changes to false, update all attached requested item's Requested completed field to True.

3. Update existing survey trigger condition to send when "Request Completed is true".

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep