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08-14-2023 01:29 AM
Hi team,
I have modified oob dashboard and I want to switch to oob version.
How can I achieve this, any suggestion?
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08-14-2023 04:09 AM
Seems like we don't have direct way to restore them(if you delete widget from the dashboard), could try below options
1)Go to sys_update history table and look for dashboard grid canvas pan and try to revert to previous version (make sure you find appropriate record before revert) if this wouldn't work
2)Since its OOB dashboard, refer the dashboard in the lower instance (dev or QA) and add the same widegt and layout in the Prod.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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08-14-2023 01:50 AM
Hi @Kishor O ,
Have you tried this under , pa_dashboards.list>open the dashbord>versions>revert to previous OOB version
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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08-14-2023 02:22 AM

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08-14-2023 04:09 AM
Seems like we don't have direct way to restore them(if you delete widget from the dashboard), could try below options
1)Go to sys_update history table and look for dashboard grid canvas pan and try to revert to previous version (make sure you find appropriate record before revert) if this wouldn't work
2)Since its OOB dashboard, refer the dashboard in the lower instance (dev or QA) and add the same widegt and layout in the Prod.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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08-14-2023 02:31 AM
hello @Kishor O ,
Did you make changes in dashboard or widget inside the dashboard ?
Because if you have changed the widget you have to check the widget versions
Hope this helps
Mark my answer correct if this helps you
Thanks