Sys_popup showing form section

[r_t_bryan]

Can someone help explain how the sys_popup works please?

The Wiki has a lack of documentation http://wiki.servicenow.com/index.php?title=Customizing_the_Reference_Icon#gsc.tab=0

This thread states the sys_popup will be set to the default sys_popup if one doesn't exist Different sys_popup per view

I have created a new view on the sc_task table, and the system automatically created a sys_popup for me and set one of the sections as the view for the sys_popup. I have tried deleting the view, in the hope that the sys_popup will go back to the default, but the system automatically re-creates the same sys_popup and sets it to one form section on my form.

This article explains the relationship between views is managed in the 'sys_ui_form_section' table, but I cannot find the relationship between the sys_popup and the section it shows, and therefore I cannot alter it.

https://www.servicenowguru.com/system-ui/forms-form-sections-views/

Any information around this subject is welcome, because I have come across a few issues previously regarding forms, views and sections having a mind of there own.

Thanks in advance,

Robert

[Munender Singh]

Hi Robert,

A good question put up by you 🙂 

I would explain it in few steps,and here it is:

1. Sys_popup is a view available in most of the instances and if not then,you have to create it manually.

2. Sys_popup is being used to decide the form display of the pop-up of reference fields.

For ex.If the reference field 'assignment group' is present on the 'Incident' form and on clicking at the pop-up,the form fields are being displayed which are by default.

But suppose if you want to display some related lists(which are not being displayed on default view of assignment group) So,you have to follow following steps:

2.1. Navigate to System UI-->Views

2.2. Search for 'Sys_popup' under title column

2.3. If found 'Yes' then,click on it and under 'Form sections' tab ;add 'sys_user_group'

      If found 'No' then click on create 'New' and name it as 'Sys_popup' and place the 'sys_user_group' under 'Form sections'

2.4. Now,navigate to the 'Group' list and click on any of the group from the list

2.5. Right click on the form banner and click on the 'foem layout'

2.6. Go to the 'Form view and section' and select the 'Sys_popup' in the 'view name' drop-down.

2.7. Now ,customize the slush bucket as you desire ,put the related lists here if wish to see

2.8. Now go the incident forma and click on the 'pop-up' tab against 'assignment group'.You will be able to see the desired result.

I think this would help you out a lot.

**Please Hit Correct, Helpful or like,if you are satisfied with this response.

[Ayush Mittal1]

Hi Munender,

In the point 2.7, I am not able to add any related list. How is it possible to add. I need to add list of related Service Offerings for the selected assignment group.

Thanks

[Sravani Sagani]

Is it possible to add related links