Take the survey link in mail notification
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-02-2017 10:40 AM
Hello,
I use the survey designer to configure a survey. In the availability tab i select "specific users". Then i go to save & publish. Mail notification says: click this link to take the survey, but there is no link. Where do i have tu put a link in order to have it in the notifications email. And also, where do i get the url from?
I also face difficulties making the survey public.
Thanks,
Regards

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-02-2017 10:45 AM
Hi Yana,
Take a look at the Incident Survey notification. it calls an email script that does the work.
Change INSTANCE to your instance in the URL below.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-02-2017 01:17 PM
Ideally the URL should available under the email notification . Let me know the glide version of your service now instance . Also let me know if this instance recently upgraded ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-17-2017 11:51 AM
Chuck,
Thanks a lot for your reply.
I need to prepare a survey, distributed by email, not related to specific incident, but providing customers satisfaction in general. When defining the users to fulfill it, i need to be able to send the link, as well as to have it after login too.
Where is normally [laced the script in your message above?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-17-2017 12:02 PM
You can navigate to System notification ->email->notifications and search for name "Survey User Invite" . You can dee the how the URL generate under the tab "What it will contain" .And edit the URL as per the requirement .
You have been invited to take the survey: ${metric_type}.
Click here to take your survey:
<mail_script>
var link = new AssessmentUtils().getAssessmentInstanceURL(current.sys_id);
var url = '<a href="' + link + '">' + link + '</a>';
template.print(url);
</mail_script>
To view your survey queue at any time, sign in and navigate to Self-Service > My Assessments & Surveys.