Task communication management license

[pruthvi01pa]

We are using ITSM professional License , do we need to purchase separate license for Task communication management module?

This module is not available out-of-the-box (OOB) in the ServiceNow PDI.  It requires activation of a plugin to become accessible.

Plugin Required: Task Communications Management

This plugin is automatically activated when either of the following is enabled:

• Incident Communications Management plugin
• Incident Management - Major Incident Management Plugin

[Dr Atul G- LNG · Accepted solution]

Hi @pruthvi01pa 

I don't think you need extra licenses for this,  but here is thumb rule when ever you need or stuck at licenses or cost please reachout to your SN account manager, they can guide you better.