Kindly assist with the following issue:I need to map two catalog items A and B to an order guide based on the value of the variable XYZ, which is a reference to the Software Package table.The requirement is:If XYZ starts with Autodesk, Bentley, Trimb...
Hello Team, We have built a custom encrypted feild on incident form. And the same field is on record producers. When itil user submit record producer by filling the data its getting captured on incident,however when non itil user add the data and s...
Hi, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have checked this in UI Polices and Client script how they are setting read only for order field. unable...
Hello Community, I would like to check whether validating Activity Logs (Work Notes / Comments / Field Changes) in Automated Test Framework (ATF) is still not fully supported.I came across a ServiceNow Community post from around 3 years ago which men...
Good Morning, Please can someone advise, I am trying to tweak the attributes on the Caller field within our Incident (and all other forms) form. We have several colleagues within the business with the same name, so we would like the colleagues names...
Hi everyone I had a requirement where users need to choose the visibility of attachment(s) before uploading them. RequirementWhen a user uploads attachment(s) from a record (e.g., Catalog Task):Ask the user who should see the attachment(s)Based on t...
After creating a change request, we need to automate the Risk assessment. We created an Action that contains a script where we pass input variables such as the Change Sys ID. We have attached the script is provided below. The record is being created ...
Hi,I'm facing an issue while onboarding an customer using Service Bridge and During "Connect to Provider"Its showing the error as follows:Request to establish a ServiceNow Service Bridge integration We failed to find a matching Registration task. Thi...
Hi, I have written onchange client script, below is my script function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') return; if (newValue == oldValue) return; var forma...
Hi, I want to remove the watermark from both sent and received emails. I found this property "glide.email.watermark.visible" I have changed the value to false. I know this property will only work when email notifications are sent. When ServiceNow ...
I am trying to trigger approvals in my Flow, but I am unable to pass the sys_id in the “Ask for Approval” activity.Use case:I have created a custom action that fetches the approver’s sys_id based on certain conditions. The approvals are dynamic, and ...
Hey Community, I have a requirement where I want to restrict the list view according to the role. Let's consider there are 2 roles, role AB and role XY, so without using the ACLs and any other server-side script, I want this to be achieved. Do let me...
We are implementing CIM and despite searches, there are two things which i was not able to find how to do.I have the OoB sn_cim.improvement_manager role 1. Business Process - informational message: This record is due for review and updates (see scr...
Hi Team,I have a requirement to auto-create RITMs from inbound emails and would appreciate guidance on the correct configuration and steps.Background: Currently, the Inventory team receives requests from an external vendor via email. All communicatio...
I need to pull a service catalog variable on "sc_req_item" table to email notification. I am reading that the variable first needs to be defined on email script before adding to the email notification which makes sense but I am not sure how to write...
