update Time worked field on case form.
Hello all,I'm trying to understand best approach to update "Time worked" field ( OOTB ) . And any impact updating the field.i have to update Time worked value from 10 hours to 10 mins.
Forum Posts
Issue while inserting hyper link in worknotes
When task is created we are trying to update worknotes on case with task hyperlink by using this scriptvar task = "[code]<a href='/"+current.sys_class_name+".do?sys_id="+current.sys_id+"'>"+current.number+"</a>[/code]"; parentcase.work_notes = gs.get...
Issue with Security Attribute 'UserIsAuthenticated'
Hi,Is anyone else having issues with ACLs using the 'UserIsAuthenticated' security attribute?Both ACLs I have tested in our instances that use this ACL are evaluating false despite users being authenticated.Ex: ACL sys_journal_field/readDecision Type...
Resolved! Finding all the workflows which are routed to specific group
Hi Anyone can help to find all the workflows which are routing to specific groups or task activities, we have new task to replace the group in all the workflows as currently groups are consolidating. workflows or catalog item names are not given. Th...
Resolved! Need to update the text along with dynamic link on the service portal service catalog top
Hi Can anyone help me to update the text by including dynamic link on the service catalog top. Attaching screenshot for the reference (need to update the text in between breadcums & menu bar. Arrow is added for identification)Any help would be really...
List selector -
In the Related List section, we can add child incidents using the Add button, which opens a list selector. However, the list selector currently displays only a maximum of 1000 incidents, and the items shown appear to be random. I would like to modify...
I want to hide UI action once clicked.
I created a UI Action named "xyz" when it is clicked it is redirecting to some form link. The link was setup in UI Action script only. In the condition field also there several conditions which required to show the button in the change_request form. ...
Resolved! How to remove the special instruction field from the order confirmation window
I feel like we do not use that special instruction anywhere in our environment. Even if we are filling something inside that field, it doesn't get reflected inside those requests. How can we remove the special instruction field alone, yet keeping the...
Resolved! How to add a link to a Change Request in an Incident ticket
Is there a way to add a link to the related Change Request ticket when viewing an Incident ticket in the Employee Center?
display approved groups and rejected groups in notification
One record went approval on particular state to some groups(like A,B,C and D)- in the group any one can approveA- approvedB- approvedC-rejectedD-rejectedif any thing rejected found in the approval it went previous statenotification Sent "As rejectedA...
Report Needed
I’m new to ServiceNow and I’m looking for help on generating a report to identifying which assignment groups existed and are enabled, and comparing that to the assignment groups that are actively being used. any help will be gladly appreciated. Antho...
Resolved! using scripted REST API if i provide RITM number I need to populate the fields and Variables,
using scripted REST API if i provide RITM number I need to populate the fields and Variables,all the varibles andlabel name and Value need to display.
Translation in UI page
The following is a code snippet from a ui page, how to I modify the code to make the texts translatable. for eg: the text: "On Hold Reason" or its choices below. ${} is not working btw. <div> <label for="textarea" id="selectOptions">On Hol...
Incident Management
I have a question regarding the Service Catalog and Incident Management configuration.Currently, we manage our services in the ServiceNow Service Catalog. I need to create a new service that will initially be used only by Infrastructure and Applicati...
RITM and SCTASK Request Information fields not showing fields as mandatory
Hello,I have Catalog UI Policies that set certain fields to mandatory, However when the request is submitted and a RITM or SCTASK is created those fields are not showing as mandatory, the asterisk is missing. The asterisk does show in the catalog ite...
