"I want to convert an Incident to a Request, is this available in ServiceNow?" This is also one of the common questions I get asked. The ability to convert an Incident to a Service request is available out of the box using the ServiceNow ITSM module....
We customized the Idea Portal and I am trying to create an automated test that consists of filling out a form to create a new idea. I am using the custom UI steps for this test. When the button to create the idea is selected, instead of an idea being...
My team is doing implementation of Incident and Problem for our client, completely out of the box. I am in the middle of writing the user stories for both of these modules, but I figure since this has been done thousands of times before I was wonderi...
I've been asked to disable a Support Group, but we need to maintain the data.I've made the group inActive and removed the Types to no avail. Looking for assistance.
RITM work notes should be updated with the all the fields when we make the changes on the catalog fields and it should be in the below format. "The fieldname is changed from old value to new value"Please find the below catalog form fields :when we a...
Hi,Knowledge articles are visible to all assignment groups but i want to show all the Knowledge articles for only one group remining group should not be show.Note: Not using any portals and only using workspace.Can anyone please help on this, It will...
Hello, I am trying to hide a field option based on value selected from another field: Hide ePO None option for ANG non-co-located- If “Type is ANG non-co-located”, hide the “None” option (created in step 2) for the “Which ePO affected?” question. We ...
Hello,We have a record producer that has 19 variables and 7 Catalog UI Policies. There are 2 questions that we ask on the form that drive whether certain fields become visible or remain hidden.The first field "Is this a new Application or Module?" (n...
Hi ! I added the send email functionality in the RITM form on workspace via dictionary entry (Send email functionaly was present by default on incident form). Now in the post type i dont see Email autogenerated and email correspondence as it shows in...
Difference between GlideAjax , getreference and g_scratchpad ? When to use ? Could anybody expalin wid example or scenario
Hello All, I am creating Read ACL on the RITM table , i have included ITIL role in role condition and Assignment group is dynamic one of my groups or Assigned to is dynamic me in Data Condition(This restriction is working as expected). Along with thi...
インシデントやサービス要求のメモに表示されるアクティビティのフィルターの順番を変更したいと考えております。現状は見る限りアルファベット順に並んでいようですが、優先度の高いものを上段に表示させたいと考えています。理由としては、フィルターで作業メモやコメントに絞って表示したいケースがあるのですが、フィルターの下部にあるため切り替えに手間がかかってしまいます。アクティビティーフィルターの選択画面では順番を変えれそうに見えますが、順番で表示するような対応は可能でしょうか？
We have a record producer that users are using to submit requests. Additionally, we are also submitting requests through scripts.UI Type: AllApplies on Target Record: TrueNow, the issue is:When the request is submitted by an end user via the record p...
Hi All, While updating assignment group in bulk from list view snow is not recognizing whether the user is part of the group or not. While updating assignment group , the groups get updated but users in assigned to field remains the same even they ar...
While Creating the Service Request Using CartJS API unable to show the RITM Variables.
