I've a requirement that when an SLA is paused we'll wait 2 BDs and then resume it regardless of it's resume conditions We pauses the incident when the state is set to on hold and the.on hold reason is awaiting for caller's information but we won't it...
ITSM simulatorConfigure monthly freeze/blackout periodwell ... i was convinced i had this one correct, but i keep getting a validation error regarding the schedule and if all CI classes are included.I modified some values in the scheduled to validate...
I have a requirement to trigger a notification on a contract's end date minus the notice period minus 30 days.I am free to implement this however, so I figured to create a flow for this which runs on a daily schedule.However, I am having difficulties...
Hi Everyone,I’ve configured an SLA on the Incident table with a schedule of 8 AM to 5 PM on weekdays, excluding US holidays. Today is a US holiday and correctly appears greyed out in “Show Schedule.” However, when I create an incident that meets the ...
Hi everyone,I'm working on a Service Catalog flow in Flow Designer triggered by a Requested Item (sc_req_item). Here i want to get the parallel approavls from the approval groups .I have a List Collector variable called related_services that stores m...
I was just wondering if someone can help me. So, how can one transfer HTML-based documentation database into ServiceNet Documentation Module, which is Knowledge Management? Because when I viewed the platform, it doesn't support direct import of HTML ...
Hello Community, I’m encountering an issue when trying to add or remove users from a group. I receive an info message, but even after waiting for a few minutes, the changes are not reflected in the group. Could you please suggest a resolution for...
We are just beginning and need a formalized way for enablement leads to request update set promotions. What are some strategies?Should this be a Catalog Item Request or a Change Request?What are some options for keeping Stories and Update Sets asso...
Hi, I have a requirement in servicenow. please help me.there is a Catalog Item "A", there is a List Collector Type variable "Location" referencing cmn_location Table from "Variable Set" and displaying 10 locations in "A" Catalog Item.now I don't want...
I have one date field on “dmn_demand” table and other on “dmn_demand_task” table.The field “Planned Start Date” on Demand table should not be after “Due date” on Demand Task table.
Hi EveryoneWe’re just getting started with Advanced Work Assignment (AWA) for incidents and are in the early stages of configuration. I’ve put together some basic notes of what we have configured and would really appreciate it if someone could review...
As far as I can tell, all signs point strongly to the inevitable replacement of the "legacy" Service Catalog (catalog_home.do + navigation + catalog item forms) that's available in Next Experience (All > Self-Service > Service Catalog)...For a few ex...
What is the best practice on how to indicate an application entry is a 'component' (ie module) of an application?Example: ServiceNow has an application entry. Components could be ServiceNow CMDB, ServiceNow HR, ServiceNow IRM etc. We need to ensure...
Hello Everyone,I have implemented an email integration for a use case as described below:Use Case:When a task is created, an email should be sent to a specific recipient (XYZ ID). The email must contain all the variables and values submitted by the u...
