Task Priority should be populated according to the RITM Priority

[Mallika Bhupath]

Hi all,

Currently the RITM and Task priority is set to None. However, when a manager decides to select either a priority of 1,2,3 0r 4 on the RITM, the same priority has to be reflected on the Task. 

We have multiple catalog items therefore changing the workflow would be tedious.

I have tried using the business rule too but it does not seem to work.

Any help will be appreciated.

Thanks,

Mallika

[vkachineni · Accepted solution]

The BR should run on "sc_req_item" on update when priority changes.

Add your items in the filter along with priority filters

var scTaskGR = new GlideRecord('sc_task');
scTaskGR.addQuery('request_item', current.sys_id); //load the sc tasks. There could be multiple.
scTaskGR.query();
while (scTaskGR.next()) {
	scTaskGR.priority = current.priority;
	scTaskGR.update();
}

[mallikabhupathi]

Hi @vkachineni ,

I have over 100 catalog items. How can I modify the script without loading the sc tasks?

Thanks,

Mallika

[vkachineni]

If you do not put any filter on the BR for item, it will run for all items.

How do you identify whether the priority copy should run for a catalog item? What is your selection criteria for over 100 catalog items?

[mallikabhupathi]

Is there any other way this can be done? Because  updating the workflows would be a long process. Unfortunately according to the requirement, there is no selection criteria. The process owner wants the task priority to be populated if the RITM is changed.