Tasks not generating for certain users

mallikabhupathi
Tera Expert

‎10-20-2022 02:52 PM

Hi all,

 


I have a catalog item to activate access for users once they have completed their training. However, the task is being generated only to a few users and for a few users, the task is missing.

 

What could be the reason for this?

 

Thanks,

Mallika

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mallikabhupathi
Tera Expert
In response to Swapnil Shirsik

‎10-21-2022 09:34 AM

Hi @Swapnil Shirsik ,

 

Please find the workflow below. I have put in a HI ticket with ServiceNow.

 

The user's profile is active in ServiceNow.

mallikabhupathi_0-1666368241218.png

 

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mallikabhupathi
Tera Expert
In response to mallikabhupathi

‎10-21-2022 09:51 AM

Hi @Swapnil Shirsik ,

 

I found the issue. Please find the screenshot below.

 

mallikabhupathi_1-1666371096794.png

Can you please help me.

 

Thanks,

Mallika

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