Telecom billing in ServiceNow

[dan_cooper]

I'm interested to know if anyone is doing telecom billing in ServiceNow - particularly having replaced Pinnacle or MySoft.

[ericgoodness]

Check out MDSL.

They've had a relationship with SN for years.   I think your challenge will be that no other TEM SW can adress the unique needs of post-secondary education in the way that Pinnacle has evolved.

Cheers,

EFG

[ericgoodness]

...also Dimension Data (acquired Xigo-Invoice Insight platform) is integrated with SN....

[drusnak]

We are adding to our ServiceNow team within IT Services at the University of Chicago. Application Developer/Analyst: Job Posting

Would be beneficial to us to have someone who has a knowledge of Telecom Billing as well since we are in the process of upgrading Pinnacle as well.

[dan_cooper]

I realize that this thread is over two years old now, but we keep coming back to the question of replacing Pinnacle with ServiceNow. The short answer is yes, but then comes the question of what it would actually take to implement something like that, and to answer that, we need requirements. So I thought, who better to help put together requirements for a telecom billing application built on ServiceNow than the people who've been asking for it for two years.  

Any input is helpful, my plan is to use your comments to put together an estimate of effort involved in developing something like this and gauging its feasibility.

Thanks,

Dan

[chris_jones2]

Thanks for feeding this flame, I would love to contribute to this discussion; time is limited at the moment, but a few quick things that come to mind:

• customer contacts turn to service orders tied to field dispatch and inventory system
• service order charges that can understand parts & labor
• both internal (charging codes & internal budget transfers) and external customers (actual financial transaction between two unrelated organizations)
• Present itemized "bills" (could just be "reports")

I'm not sure these are helpful and my be too high-level or generic, but I'm hoping to stimulate some other/better thinking.