Empty related list tab despite number of records

[robpresland]

I have a related list that links assets and catalog tasks. The link is through the catalog item variable "PO" and the PO Number on the asset (it's more complicated than that, but that's the summary).

I have the related list on Hardware form, Software License form, and a custom asset form (Telecom Circuit). All these tables are extended from Asset (alm_asset), which is why the above related list is based on asset.

The related list, when there are related catalog tasks, shows correctly on the Hardware and custom forms. However, it'd doing something odd on the Software License form. The screen caps below show the hardware asset, and the software license from the same RITM so the same catalog tasks are related. They just don't show on the software license form related list tab. I don't even know if this is something I have control over, or whether there is a problem with this instance of ServiceNow (it's a client's DEVTEST instance so I don't have control of it).

Hardware: as expected.

Software Licence: there is no content in the tab, even though there are 3 related records.

Any help is appreciated. Thanks in advance.

[robpresland · Accepted solution]

The problem was (somehow) the related list appeared in the Design view of the form, but not in the Layout view of the form. Adding it to the Layout view of the form fixed the problem. The related list was added through an update set from another instance, so it's possible the problem was related to the update set.

[P-Rudenko-SN]

Hello, as I'm experiencing the same issue, may I ask you for more details? How did you manage to get the related list visible in the design or layout view? I think it's only accessible view Configure- Related Lists UI Action.