Text field on clicking "No" for a articles.

[Kvb Kiran]

When the user clicks “No”, a text field should appears dynamically. Make it mandatory before the feedback can be submitted.

Do we have any out of the box functionality for this? If not, what are some ways that we can achieve this?

[Shruti]

Hi

Check this https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779978

[Dr Atul G- LNG]

Yes 100% possible like this:

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/...

have solution here

https://www.servicenow.com/community/knowledge-managers/knowledge-article-helpful-no-action-comment-...

[Sarthak Kashyap]

Hi @Kvb Kiran ,

I tried your problem in my PDI there is OOTB solution please check below script 

Navigate to sys_properties.LIST and search for - "glide.knowman.feedback.enable_actionable_feedback_for_helpful" and make it true

Now navigate to All> Service Portal> Widgets and search for "Knowledge Article Content" this widget is read only so clone this widget and there is in related list kb-feedback-task-modal open that and change the widget name to new cloned widget 

Widget:

Ng-template - add your cloned widget name here in widget field 

Now Navigate to All> Service Portal> Widget Instance search for sys_id - "15625ad50ba832004ce28ffe15673a58" and change the name of cloned widget here

Now open your cloned widget in client script make 2 changes 

Line number - 388 change to this 

c.data.reason = "";

Line number - 484 change 

if(!c.data.details){

Result

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[Kvb Kiran]

I followed it and could able to get the feedback prompt. However it is submitting even when clicking on No Thanks or empty space.

I have modified the "c.submitted" from true to false but still it is submitting.