The 'Calculate SLA Results' scheduled job that calls the SLAResultSummarizer script include not present in New York and Orlando release

vividha · ‎06-08-2020

The results of Service offering commitments is stored in table SLA Results [service_sla_result] using Script include SLAResultSummarizer. But when an SLA is breached or completed the records in this table should be updated to increase the count of the breached/completed SLAs. This should be done on periodic basis, may b using some scheduled jobs.

As per Servicenow documentation a scheduled job 'Calculate SLA Results'' is used to do the same, but it is not present in New York and Madrid release.

Please let me know how records in table SLA Results are updated.

Sameep Kodia · ‎06-09-2020

Hi Vividha,

Is Service Owner Workspace plugin active on the instance? Calculate SLA Results and Calculate Availability jobs are deleted when this plugin gets activated and a new job is introduced called 'SPM Performance Score Computation' sys_id - 222c6326372023006289cc9fbe41f18f, which calls a script include which in turn calls the script include you mentioned.

P.S. - Please mark the answer helpful if it helped!

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Sameep

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ritikanand · ‎06-22-2025

How to make sure that the system only creates the sla results of type "Monthly" and "Annually" to avoid unwanted cluster of records??

Please help.
Thanks in advance.