The request widget in the header menu displays the count of incidents and service request but I wish to display count of RITM'S or any other ticket for the logged in user.

[priya0895]

The count  for requests displays 3 (request + incidents) but it is expected to be 5 (requests + incidents + ritm's/ any other ticket from any table of the logged in user.)

Please help!

Thanks 
Priya

[James Rostron1 · Accepted solution]

Hi Priya,

You will need to amend the SP Header Menu Item for "Requests".

1. Go to>Service Portal>Portals>Select your SP
2. Select the Information (i) button next to "Main Menu" for "SP Header Menu" 
3. Select "Requests" from the label list
4. You will need to edit the "Server Script" and add a watcher for the RITM table.
5. Then you will also need to add a query to the table aswell 

Let me know how you get on but i have recently completed this for two further tables we are using.

Many thanks,

James

[priya0895]

This worked as expected. Thanks a lot.

[James Rostron1]

Glad you got sorted Priya 🙂