How to Convert string to lowercase in workflow?
Hi Everyone I'm Trying to convert string to lowercase in workflow but it is not happening. below is the snippet of script and error message , please help me with the solution Thankyou,Pranitha
Forum Posts
Service Portfolio Management Module linkages?
Once Service Portfolio Management is built out with n levels of nodes, and services. Can that offer a view of all activities (regardless of module) connected to a selected service? Examples could one see all DMNDs, PROJs, CIMs, INCs connected to a ...
Resolved! CSV Data to insert mrvs variable field's
In ServiceNow, to map and store data from a CSV file into a Multi Row Variable Set field in form.If user upload the csv file in upload field the automatically data of CSV will automatically set in multi row variable set in form.
Inbound Email Actions "Create Incident" Assignment group not populating
Hi Everyone I have the following Inbound email Actions "Create Incident" action where i am trying to assign a ticket to whichever assignment group that gets pulled from the inbound email. The script i have changes the mandatory to grey and looks like...
Update existing open RITM to use flow instead of workflow
Hello Experts, Few of our catalog items had workflows defined to trigger approvals and task creation. We had to uplift the catalog items to trigger the approvals and task creation using Flow, instead of the associated Workflow. Everything works well ...
Resolved! Fullfiller submits form to send an email to approver of fulfillers choosing
Hello everyone, Scenario:I have been trying to get this to work within a Request (RITM).Only my Fulfillers (IT SME) can see the catalog item to submit a department wide email that a system is down.The fulfiller can choose the manager (filtered list) ...
Where to put MS SQL DBs in the CMDB
We are struggling with how to represent our MS SQL DB's and DB Instances in the CMDB. We are further confused by the placement of cmdb_ci_db_mssql_database in the cmdb_ci_db_instance hierarchy rather than cmdb_ci_database. We are not using an aut...
major incident trigger rule
Hi all,what is trigger rule for "P1 incident lasting more than 30 mins".Basically if priority 1 incident is created you it should wait till 30 mins then after 30 min it should be proposed as major incident candidate. OR if a incident is created a wee...
Request several items via Inbound Email Action using CartJS API
Hi developers, here is my example of how to request several catalog items from Inbound Email Action using CartJS API. In my case, I receive an email determining following action e.g. deletion of a user. I need to check him for each system if he has a...
Restrict to add card in VTB board on role based
Hi, I want to Restrict to add card like create a new project task in VTB board on role based, can anyone suggest a Business rule or any other mode to achieve it, please help me on it. Thanks in advance.Bhanu.
Has anyone implemented WIZ.IO and ServiceNow integration ?
Hello Friends, I have been tasked to explore the WIZ.IO and ServiceNow integration. Very minimal to no references/documents are available over internet/WIZ/ServiceNow docs. Has anyone implemented this? Any references/use cases would be of really grea...
I have Create view but user is not able to change view in custom app
Hi All, I have created one view it is working properly at my end because I am admin but my user has some another role they are not able to see that view on same table. please let me know any solution. Thanks & RegardsKP
Script not working for the edit variables in RITM
Hi,I wrote a small script to see that a logged in user should be able to edit the fields in the RITM provided the logged in user is from SHAREPOINT SUPPORT group but, it's not working. I impersonated as one of the users of that group, but the fields ...
How to get Child ticket number in Notification
Hi Team, I am creating a child ticket in sc_req_item table using cart method (see below script). I need to get that child ticket number in custom Notification( The notification is fired through workflow activity (create Event) ).Please let me know ho...
Make all fields Read-only in ScTask
Hi Experts ,If a users submits a form with a particular value in feild like "Australia Client" or "US client" and submits the form, ScTask is created, then the task is continuously monitored by a particular user for example "Abel" then all the fi...
