Hi, I have disable the Interceptor of the Problem task as per the requirement to create Ptask from a problem record in 2 different related tab (Root Cause Analysis, Corrective Action:(General) ). Please check the screenshot below problem_incident. N...
Hi, I am having a requirement related to reminder notification...once a ticket is in awaiting info state for 3 days, i have to send a reminder notification to user, and after a 6 days also if the ticket is in awaiting info state.. i have to send a sa...
Hi All, We have AI search enabled on portal and our current requirement is that if the user type certain words such "google", "office", the search results are returning the articles that have these words in the body of the knowledge article as well....
Hello.I created a flow with the following trigger conditionMy goal is to run this flow at midnight and midday every days. But it is not running on this schedule.My question is: At what system time will this condition be true? The condition is every 1...
Hello All, I'm looking for suggestions on how to handle modifications to planned start and end dates after a Change Request has been approved by the CAB and moved to Scheduled state. OOB the fields can be edited at any time but that seems to be too o...
are there certain roles that you cannot add to the itil role. Im trying to add the evt_mgmt_user role to the contains section of the itil role. Its not allowing me to do.
We are currently on Utah and have a strange issue with KB articles. When you access our Service Portal from a mobile device and view a KB article, only the images show up (no text) unless you check "Desktop site" in your phone or tablet's settings. ...
Hi all, If I want to cancel a ServiceNow request, as a requester I want to choose the Request state as "Closed Cancelled". When this is selected, I want the state on the RITM and the SCTask to change to Closed Skipped. Can you let me know how this ca...
Hi All, I am not able to submit an catalog request from service portal view, getting the attached error and it is preventing from submission. I am able to submit the same in platform view. Any help would be appreciated!
Hi,we have the following scenario:Normal Change with the ootb Flow triggering Change Approval Policies.When the Change moves to Authorize we have two approvals, one Group approval and one Tech approval.If the any member of the Group Approval approves...
Team , I need to implement Lead time of Normal change request ....I am not aware of the Process ..where to go and implement it ...at what condition we can implement lead time in change request. Much thanks for your help!
Integration requires certain phases to follow in proper way. Example : Assessment Phase: Understanding Requirements: Meet with the project stakeholders to gather detailed requirements about the integration. Understand the specific goals, function...
Hello All, We are getting errors in Transform History. Please check the error details in the below screenshots.It is showing "State as Complete with Errors".Error Message:Error Message: {"cmdb_key_value":{"incomplete":4},"cmdb_ci_db_instance":{"incom...
Hi All, We are exploring Change approval policies and so far we have observed that we can configure the approvals dynamically based on the inputs and conditions added. One limitation we observed is that we can either Run all decisions or First decisi...
When a risk assessment is submitted in a change request form and If the score of the assessment is 21 or higher then the Field should be set to TRUE. Can anyone help me on this?