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Resolved! Validation on Multi Row Variable Set

Hi All, I have a requirement in MRVS, where I have added a field called Proportion. Now the requirement is - restrict the Add button based on the Proportion (sum of all) value. If it is less than 100 then I should able too add more untill the sum of ...

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Community Alums by Community Alums  
  • 4731 Views
  • 5 replies
  • 4 helpfuls

Resolved! Set query on a variable post submission of a requested item

Hi, We have variables which should not be displayed on Catalog form, but should be mandatory on Catalog Task.These reference type variables need to have their query set onLoad and onChange of a Catalog Task. I'm getting the query successfully via Aja...

Tracy5 by Tera Contributor
  • 2031 Views
  • 3 replies
  • 4 helpfuls

How to check string contains certain word in client script

Hi All,I am having location and location type variables in 1 catalog item. Based on location variable, I need to set location type variable(remote, onsite) choices in select box.I am writing an on change client script . Requirement is if location var...

Renu9 by Tera Contributor
  • 4347 Views
  • 5 replies
  • 1 helpfuls

Resolved! 'Planned start date' check

Hi,I have created a custom choice type column on the change_request table called 'u_lead_time_duration'. On that I have defined three choices:1_day_lead3_days_lead5_days_leadThe plan now is that if 1_day_lead is selected, it should not be possible to...

Thomas G by Tera Guru
  • 3397 Views
  • 18 replies
  • 3 helpfuls

Resolved! Knowledge "Solves my issue" button metric?

Hello, Starting with Tokyo and now with Utah, we noticed that in the Service Portal there is a "Solves my issue" button above a knowledge article that displays to the end user within the dynamic search results during Incident creation.  What table re...

Jason Simoes by Tera Contributor
  • 1949 Views
  • 4 replies
  • 2 helpfuls

Where are icons for Service Catalog Items stored in SN?

That's pretty much the question - when looking at existing categories, especially Top-level ones that appear in our self-service portal with icons, I cannot see where these icons are stored. When I click on Icon, I am only presented with the option t...

arow by Kilo Explorer
  • 21308 Views
  • 12 replies
  • 21 helpfuls

Can we add a label in servicenow backend form?

Hi All, We have a requirement for which we have created a custom table.After creating a few checkboxes on the table, we now need to add a label above each one, exactly like we do with variables in catalog items.Annotations are not functioning because...

Resolved! Short Description of Request same as Cat Item name

Hi Experts,We have a requirement to update REQUEST short description same as Catalog Item name. I followed this Article but it updates both RITM and Request short description. We just want to update only REQUEST SD not RITM's. Can someone help me on ...

Community Alums by Community Alums  
  • 2332 Views
  • 6 replies
  • 1 helpfuls