The Serial Number field on alm_hardware is no longer mandatory after its been updated to latest patc

[Trupti Krishnam]

The Serial Number field on alm_hardware is no longer mandatory in Sandbox after its been updated to latest patch . But the same Serial Number field on alm_hardware is longer mandatory in dev instance but it's not been updated to latest patch .., I 've tried reverting the changes to the latest version .., inactivated and logged all the BR and Client Scripts still it is been kept as non Mandatory in sandbox 

Image from DEV

Image from Sandbox

Can some one help me with solution Please!

Thanks!

[Sachin_Nasa · Accepted solution]

Hi @Trupti Krishnam ,
Let me provide you a checklist so that you could identify which one is impacting this behavior exactly

• Check the Dictionary Entry for the serial_number field on the alm_hardware table and compare the Mandatory attribute in both instances.
• Verify whether there are any Dictionary Overrides applied that make the field mandatory in one instance but not the other.
• Review any UI Policies (including inherited ones) that may dynamically set the field to mandatory based on conditions.
• Check Data Policies or UI Policy Actions, as they can also enforce mandatory behavior.
• Compare the relevant records using Compare to Another Instance or inspect the Update History to identify any configuration differences between DEV and Sandbox.
  Please let me know still unable to figure out.
  If you found this helpful, please mark it as Helpful and Accept as Solution so it can reach others too.
  

[Trupti Krishnam]

@Sachin_Nasa  I tried all the mentioned things but still i m not able to find out what is causing this issue any other suggestions please

[Tanushree Maiti]

Hi @Trupti Krishnam 

• Ensure that there isn't a Dictionary Override set up that is forcing the serial number field to be non-mandatory specifically for Sandbox.  For that navigate to System Definition > Dictionary and search for the serial_number field on the alm_hardware  and check.

• Navigate to System UI > UI Policies and search for conditions affecting serial_number

• Navigate to System Policy > Rules > Data Policies to ensure the alm_hardware data policy isn't explicitly modifying Sandbox rules

•  

[Trupti Krishnam]

@Tanushree Maiti I gave a try on all the mentioned points but still i m unable to find the issue please let me know if i have to look into any other points