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12-23-2020 02:46 AM
everyone
I'm in trouble.
If you have a solution, please let me know.
<What I am having trouble with
I have prepared a module to display an incident table with filters set.
I have also set up a view.
After setting up the view, I tried to display the module, but the magnifying glass does not work.
Solved! Go to Solution.
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Incident Management
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12-23-2020 02:55 AM
Hi,
This is because you have "OR" condition in your filter. When this is the case, the "list search" icon (magnifying glass) becomes always disabled. There is known error for this but it will not be fixed probably as it "works as designed" - https://hi.service-now.com/kb_view.do?sysparm_article=KB0541054
Try to rebuild the filter so that it does not contain "OR" condition.
Best regards,
Dominik

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12-23-2020 02:47 AM
Hi there,
Can you share the full details of the module you've setup?
This is likely due to one of the filters set.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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12-23-2020 02:55 AM
Hi,
This is because you have "OR" condition in your filter. When this is the case, the "list search" icon (magnifying glass) becomes always disabled. There is known error for this but it will not be fixed probably as it "works as designed" - https://hi.service-now.com/kb_view.do?sysparm_article=KB0541054
Try to rebuild the filter so that it does not contain "OR" condition.
Best regards,
Dominik
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06-25-2024 11:36 AM
It is unfortunate that an "OR" condition would negate the ability to use the "Show column search row" feature.