this filter query cannot be edited

masaki_ogawa
Tera Expert

everyone

I'm in trouble.
If you have a solution, please let me know.

<What I am having trouble with
I have prepared a module to display an incident table with filters set.
I have also set up a view.
After setting up the view, I tried to display the module, but the magnifying glass does not work.

find_real_file.png

 

1 ACCEPTED SOLUTION

Dominik Simunek
Tera Guru

Hi,

This is because you have "OR" condition in your filter. When this is the case, the "list search" icon (magnifying glass) becomes always disabled. There is known error for this but it will not be fixed probably as it "works as designed" - https://hi.service-now.com/kb_view.do?sysparm_article=KB0541054

Try to rebuild the filter so that it does not contain "OR" condition.

Best regards,

Dominik

View solution in original post

3 REPLIES 3

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Can you share the full details of the module you've setup?

This is likely due to one of the filters set.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Dominik Simunek
Tera Guru

Hi,

This is because you have "OR" condition in your filter. When this is the case, the "list search" icon (magnifying glass) becomes always disabled. There is known error for this but it will not be fixed probably as it "works as designed" - https://hi.service-now.com/kb_view.do?sysparm_article=KB0541054

Try to rebuild the filter so that it does not contain "OR" condition.

Best regards,

Dominik

jacobspacek
Giga Guru

It is unfortunate that an "OR" condition would negate the ability to use the "Show column search row" feature.