Email notification not sent when only 'Assigned to' changes.

[m-s]

I have the following notification configured ..

This works fine when an incident is escalated to Tier Three and both the 'assigned to' and 'assignment group' have changed (for instance, from Jane Doe in Tier One to John Doe in Tier Three).

However, if the incident is already in the Tier Three assignment group and someone changes the assigned to field (say, John Doe reassigning the incident to Jimmy Doe), no notification is sent and I can't make sense of why.

Any ideas?

[Community Alums]

Hi @m-s ,

Please use "OR" instead of using "AND" for your conditions.

[DpkSharma]

Hi @m-s 

Use OR after Assigned to Condition instead of AND then Save the form. 

Please Mark this Helpful/Accepted as applicable!

Thanks & Regards 

Deepak Sharma

[m-s]

@Community Alums @DpkSharma 

If I change the condition to OR, won't this trigger a notification any time 'Assigned To' changes, even outside of the Tier Three assignment group? That's not what I'm looking to accomplish.

[m-s]

Bump..