Timer field

[anvitha ash]

Hi,

When incident State changes to "on hold", then there should be a timer field which should capture the time since when state is in "on hold" 

Once the state is changed from "on hold" then the timer field should automatically clear the time captured. And again if state becomes "on hold" then the field should capture the time 

Requirement is when the state is "on hold" for 30 hours then the state should automatically change to "Active"

[Namrata Ghorpad]

Hello,

Using Metrics Definition you can check the duration of on hold state. Create Metrics Definition for incident table and select field as On hold reason and type as Field calculation then it will give you the duration from when your incident is on hold and when the state is changed.

Regards,

Namrata