To add a new approval in problem flow

pg6430
Tera Contributor

‎02-15-2024 01:21 AM

I need to add an approval level for Root cause analysis in problem how to to that and based on that the sla will be paused and the state will be pending. I am unable to find a workflow for problem in workflow editor and anything related to this. Please provide your suggestion.


Thanks already.
#problem

 

Labels:
0 Helpfuls
  • 243 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-15-2024 01:26 AM

Hi @pg6430 

 

There is NO OOTB flow/workflow on problem table. You need to create from scratch. But why you want mix SLA and approval mate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Mark Tuffey
Tera Expert

‎04-08-2024 02:29 PM

We are looking for the same type of process. Once the fix is offered we want at least two approvers from a management group before the fix can be applied. Did you find a solution to your original question?

0 Helpfuls