To send RITM link in the payload (integration)

chandan2212 · ‎06-10-2025

HI All,

We are using Saviynt integration in that in i need to send RITM link .We are using the workflow to send the payload to Saviynt teams , can you guide me how to write the script to send the current RITM number and RITM link in the workflow.

Thanks and Regards,

Chandan patra

Ankur Bawiskar · ‎06-10-2025

@chandan2212

use this to form the link and send in the payload wherever you want

I assume your workflow is running on RITM table

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + '/nav_to.do?uri=' + 'sc_req_item' + '.do?sys_id=' + current.sys_id + '">' + current.number + '</a>';

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎06-12-2025

@chandan2212

then you are not adding the correct script

logic I shared should work fine.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader